I purchased (online) a handset from Cricket. Order Date: 2012-11-29 Order Number: 143989760 I have not been able to use my Cricket handset since 12/6/12 and still not able to.
They sent me a DEFECTIVE handset, it stopped working not even one week after purchase. All day yesterday I spent time on the phone with customer service, the escalation department (#CR1004038), tech support (#TKT78277) and visited a corporate Cricket store (New Carrollton, MD) to be told that my insurance did not cover it. EVERY rep tells me I need to pay MORE MONEY to get a new handset! I'M NOT GIVING THEM A DIME!! I was promised a call back all day yesterday - NOTHING!! I call all morning today EST and got no answer at the escalation dept (858-882-600), no way to leave a second message and a NEVER ENDING LOOP of the same automated prompts. I call Cricket's customer service (saying that with a laugh) and get Yen ID# 9591 who tells me I need to talk to tech support. Tech support sent me to the insurance company who told me I can't file an insurance claim because it is still covered by Cricket (IT IS TOO SOON) and the insurance with them does not kick in UNTIL AFTER 12/14/12. CRICKET IS TRYING TO DRAG THIS OUT SO I WILL HAVE TO PAY THE INSURANCE TO GET A NEW HANDSET AND THEY GET MORE MONEY. I spoke with Jacob at Esecuritel (insurance company claim number 3569-55107739) and he also mentioned Cricket has a 30 no questions asked return policy. This is the second time I have heard this AND NO ONE IS HONORING IT!! Now I'm on the phone with April (ID#9569AA6272)she sent me back to the online purchase dept (Melvin ID#9591) AGAIN! She said it would and should be replaced since it is less than 30 days! I have spent in two days so far over 7 hours trying to get Cricket to do the right thing! I put a ticket in to Cricket's Facebook Help tab as per their direct post to my comment on their page.