• Report: #756941

Complaint Review: Cricket Wireless

  • Submitted: Tue, July 26, 2011
  • Updated: Wed, July 27, 2011

  • Reported By: kansd29 — San Diego California United States of America
Cricket Wireless
San Diego, California United States of America

Cricket Wireless WORST, ABSOLUTELY THE WORST CUSTOMER SERVICE San Diego, California

*Author of original report: Cricket Wireless - Worst Customer Service

*Consumer Comment: not a real phone company

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Cricket Wireless has the WORST customer service. The authorized agents have extremely limited  support in solving issues with there network & the device itself.  Calling the 800 Customer service number is equally unsatisfactory.  Neither of these resources are able to do much more than assist in receiving payments & setting up accounts.  Any troubleshooting such as resetting a device's unlock code, resetting a device on their network MUST be done by visiting a Cricket Wireless Corporate Store, which are very few locations in a large metropolitan city as San Diego. T-Mobile, Sprint, Verizion, AT &T all offer customer service that rivals in comparison to Cricket..they do not require their customers to travel throughout the city, spending more time waiting for service than one would spend in a community medical hospital.  My opinion, if you have another option, GO WITH IT..AVOID Cricket Wireless.

This report was posted on Ripoff Report on 07/26/2011 10:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Wireless/San-Diego-California-92101/Cricket-Wireless-WORST-ABSOLUTELY-THE-WORST-CUSTOMER-SERVICE-San-Diego-California-756941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Cricket Wireless - Worst Customer Service

AUTHOR: kansd29 - (United States of America)

I understand completely. Your comment supports my personal experience with them. I live in San Diego, & often cross over to Tijuana. While the distance in the two cities is less than 10 miles, T-Mobile my primary cell provider wants to charge roaming fees, etc.  I obtain a Cricket Pay-Go phone as an alternate. However, MOST EVERY TIME, I required service from Cricket because of a device problem I have been directed to a "Cricket Corporate Store" for solutions that T-Mobile  & other carriers I have dealt with have the ability to do over the phone. I should not have to travel all across town for service support.  At a least. they should invent in training their major authorize sales centers & overseas support to provide equal or better service to their competitors.
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#2 Consumer Comment

not a real phone company

AUTHOR: Mike - (U.S.A.)

keep in mind, they do not  have their own network, they just sell time on other networks

they make their money  by fooling customers into thinking they  have the best plan to offer
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