- Report: #1169057
Report - Rebuttal - Arbitrate
Complaint Review: Cricket Wireless
Cricket Wireless3130 S Mill Ave Tempe, Arizona USA
Cricket Wireless YBUY Cricket Wireless rep signed us for 2 phones on finance with YBUY but NO INFORMATION GIVEN AT TIME OF PURCHASE- 3 hours in store with no explanation to set up 2 Samsung galaxy s4's Tempe Arizona
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***BUYERS BEWARE YBUY FINANCE THROUGH CRICKET WIRELESS***
We went to our local Cricket store to purchase a Samsung Galaxy S3. We were told right away about the Samsung Galaxy S4's and how we could get 2 (my husband and I would both get a new phone instead of just myself getting a phone) on a finance plan. We were then promptly turned down for this first finance plan, however the rep would 'sort us out' with another one. We were led to believe this whole situation would be a good deal for us.
We were there for 3 hours and were told that we would just have to pay the phones off in 6 months with an automatic payment he set up for us at the time. We paid $300 dollars as a deposit and that this would contribute towards our total amount. We were told everything was fine and we went on our way.
After about 5 months we were not notified about a payment for that month so I called Cricket to get details on the payments we were making. They told us that they couldn't give me ANY information AT ALL on the payments we were making and just gave us the name and customer service number for YBUY, so at that time we found out that was who our supposed finance was with. I called YBUY and they told me they didn't have access to our account at that time and we should call back at another time.
We had another payment to make before we believed the payments would be at a close, so went ahead and paid and just thought we would get the details at the end. We had no idea or suspicion at that point that anything was wrong.
The next month we got a text reminding us about a payment due (this was 7 months of payments at this point). So we called to find out why the phones were STILL being charged to us and thought we would have to just cancel the payments.
We were told that after the first 90 days of payments EVERY ONE of our payments to YBUY were for a RENTAL SERVICE and we had been paying with each payment 50% for the balance and 50% for their fee's. To close out the account totally and pay off the FULL AMOUNT we now owed cost us $2200... for 2 samsung Galaxy S4's. They would have taken the first 90 days then 12 months of payments from us to pay off these phones. The CSA referred us to a chaptered agreement which was NEVER given to us at the time of purchase which was supposedly what we had agreed to.
We would NEVER have signed on for a rental agreement. We found out that you have a 90 day window before it transfers to this rental agreement to pay for the phones, but you have to REQUEST DIRECTLY to pay SPECIFICALLY to the balance of your phone in that first 90 day period. Even if you just pay more into the balance than the base amount, they STILL TAKE 50% for their fee's.. BEWARE.
Our financial security will be directly effected by this one situation and advice we were encouraged to follow by a rep for Cricket Wireless. He is no longer at this location as this and 3 other of our local locations have now closed. The really awful thing aside from the money we basically wasted here was that at NO POINT did either myself or my husband sign any document for this service.
I sincerely hope that this issue gets addressed either by Cricket Wireless or their new owners AT&T. We will be pursuing this matter as far as it will go.
This report was posted on Ripoff Report on 08/11/2014 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Wireless/Tempe-Arizona-85282/Cricket-Wireless-YBUY-Cricket-Wireless-rep-signed-us-for-2-phones-on-finance-with-YBUY-bu-1169057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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