- Report: #994767
Report - Rebuttal - Arbitrate
Complaint Review: Cricket Wireless
Cricket Wireless1720 Guess Road Suite 50 Internet United States of America
Cricket Wireless Damaged phone , Internet
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After leaving the store I contacted the Cricket hone office as well as Cricket Corporate office. I was finally connected with Wayne with the corporate location and was told the only thing that could be done is for me to file an insurance claim after the 30 day of purchase date and pay a fee of $129 for the insurance claim. I told Wayne that I could not afford that and why am I being held responsibility for the damaged phone.
I explained to Wayne that the day I purchased the phone Cricket used their equipment to charge the phone to activate it, who's to say there equipment didn't damage the phone and Wayne said it's there word against mine, but I'm the one taking all the responsibility.
I am very frustrated by this situation and have never in all my years dealt with such poor customer service. I have been a cell phone owner for over 10 years and very responsible especially with an item that's being financing.
This report was posted on Ripoff Report on 01/10/2013 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Wireless/internet/Cricket-Wireless-Damaged-phone-Internet-994767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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