• Report: #723328

Complaint Review: Cricket Wireless

  • Submitted: Thu, April 28, 2011
  • Updated: Thu, April 28, 2011

  • Reported By: Fed Up — Oklahoma City Oklahoma United States of America
Cricket Wireless
Internet United States of America

Cricket Wireless mycricket.com Fraud, false advertising,illegal billing, Internet

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In order to save a little money in this economy I decided to go with Cricket Wireless.  This is a pre paid plan advertised for $35.00 unlimited calling.  This was advertised at Best Buy and over the internet.  I switched my service over on March 28, 2011 over the internet with Jess from the United States.   I pre paid $67.00.  $30.00 for the phone and $35.00 for 1 month of pre paid service with no other taxes or fees involved, as this was a true wireless account.  I called 3 days later and spoke with Marie. She confirmed that my service was indeed $35.00 until May 1, 2011. At that time it was prepaid $35.00 for another month of service.   5 days later I pulled my bill off of their website www.mycricket.com and it showed $47.00 owed.  When I click on details I got "There was a problem retrieving you bill.  We are looking into it." I called and got a guy in India with bad English. He said to call a local store. Of course the local store didn't have a clue.  I recalled 611, Cricket in India (Bill).  He insisted I owe $47.00 the next month.  I asked to talk with his supervisor.  I got another guy on with bad English (Greg) who claimed the $35.00 service is $47.00 with no explaination.  We went round robin for 30 minutes without him able to answer the question why the prepaid $35.00 turned into $47.00 the second month.   I asked to talk with his manager and he put me back into the phone cue which hung up on me.  I have since that time called numerous times and recieved answers as the billing systems is new and they cannot retrieve my information.  I was told that it is $35.00 but the system has a glitch and they cannot correct the bill of $47.00 on www.mycricket.com.  But I really only owe $35.00 which the website does not show and the automation systen demands $47.00.  I have been told by them they are having system issues. Nobody can correct the system issues. Today I was told that I owe $800.00 and it was divided into 2 months for $40.00 a month.  Yes, that's right $800.00. divided by 2 made it $40.00 for my prepaid bill for the second month of $47.00 that should be $35.00.  I spoke with a female who said they had limited information as their systems had been switching over.  She could not figure it out and put me on hold which dropped the call.  I tried again to call back but since they had a high call volume Cricket hung up on me again, several more times.  The cost of the service and hours of time I have spent in the last 30 days has made it the most expensitive phone service I have had.  I have excellent credit and don't want this flakely service to screw it up.  I cannot get a correct bill or an answer from anyone why the bill is already so messed up.

The serivce sucks too.  Voice mails are a day late and  many dropped calls.

This report was posted on Ripoff Report on 04/28/2011 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Wireless/internet/Cricket-Wireless-mycricketcom-Fraud-false-advertisingillegal-billing-Internet-723328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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