- Report: #771656
Report - Rebuttal - Arbitrate
Complaint Review: Cricket communications web
Cricket communications webAirwest,Dock 14,1251 Perry Road Plainfield, Indiana United States of America
Cricket communications web wireless modem refund Plainfield, Indiana
*UPDATE Employee: Danny on behalf of Cricket Wireless
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According to my usps receipt they received the modem back on August 1,2011, so i called cricket, they then told me i had to wait 30 days for them to process the refund, they did not tell me this when i made the order, but i went back on their website and i did see it, it said up to 30 days. Because there policy said up to 30 days, i called them back in about a week, they are still telling me it will take up to 30 days, and he said it could be sooner, while i was waiting on my refund, my bank was bought out by another bank, so i had to get another bank card, so i then called cricket again to check on my refund and to let them know my bank had switched names and i had a different card, the lady i spoke with told me that didn't matter, she didn't need the information and that my refund would be back into my account in 3 or 4 days, well after the 4th day still no refund, so i called them back, this time the guy i spoke with told me i had to wait 30 days and that i would be back in my account on August 30th, i then also told him about my debit card changing, he took my phone number and told me a lady from their refund department would be calling me to get that information, nobody ever called me, i then waited untin August 30,2011, still no refund, so i called to check to see if they had processed it yet, the first man i spoke to told me he had to put in for another refund request, i told him no, i want my money today, he hung the phone up on me, so i called back and asked to speak to a supervisor,he talked like he was about to put my refund back on my card, then he tells me to call them back by Friday, i told him no, i want my money, still no refund,so on day 31 i called them again, this time they tell me i have to wait 10 to 14 days, this company is a bunch of crap, i will never order from them ever again, this is the worse experience in my life, and i will not work just to give them my money for nothing, now they have my money and their product, and we suppose to just sit back and do nothing and let them do us how they want to.
This report was posted on Ripoff Report on 08/31/2011 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-communications-web/Plainfield-Indiana-46168/Cricket-communications-web-wireless-modem-refund-Plainfield-Indiana-771656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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