- Report: #998942
Report - Rebuttal - Arbitrate
Complaint Review: CriminalRecords.us.org REVIEW: Customer satisfaction is Job #1 at CriminalRecords.us.org.
CriminalRecords.us.org REVIEW: Customer satisfaction is Job #1 at CriminalRecords.us.org.Internet United States of America
CriminalRecords.us.org REVIEW: Customer satisfaction is Job #1 at CriminalRecords.us.org. Up to date and accurate criminal records. CriminalRecords.us.org makes sure their customers get what they pay for and more. CriminalRecords.us.org receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. CriminalRecords.us.org satisfaction guarantee policy - constantly updated database make CriminalRecords.us.org an industry leader in criminal records investigation. Ripoff Report Verified
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Ripoff Report REVIEW / CriminalRecords.us.org Customer Satisfaction Guarantee
CriminalRecords.us.org joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
CriminalRecords.us.org contacted Ripoff Report because they were deeply concerned about complaints filed on Ripoff Report, wanting to make things right with anyone that was not satisfied. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. CriminalRecords.us.org lived up to all their agreements. CriminalRecords.us.org went beyond the call of duty to make sure their customers got refunds when they deserved them. CriminalRecords.us.org has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they are not their #1 priority. CriminalRecords.us.org has made every effort to provide complete customer satisfaction.
CRIMINALRECORDS.US.ORG OUTLINES THEIR REFUND POLICY AND HOW TO CONTACT THEM WITH QUESTIONS
If you need a refund due to a billing error, send an email to [email protected] You will receive a response during the next business day. Once you have been given a refund confirmation number, you will have your money credited back to you within one business week, depending on your financial institution's policies. Any and all customers who were affected by their temporary software glitch will be provided with a full refund." "Should you need to contact CriminalRecords.us.org with any other questions or concerns about the report you have purchased, you can call them at 1-866-434-4253 during regular business hours, or email them at manager.criminalrecords.us.org."
WHY CRIMINALRECORDS.US.ORG STANDS OUT FROM THE COMPETITION
The majority of companies that offer criminal records do not keep their records up to date, which can put their customers at risk. Many have unfair billing policies and do not offer refunds. CriminalRecords.us.org is one of the only companies in the industry with a customer service staff willing to help their customers understand what the criminal records they have purchased mean. They also offer customers information about how to correct errors in their own public records.
Statements from CriminalRecords.us.org customer service manager
My name is Josh F. and I want to apologize to anyone who was effected by the glitch in our billing software. This software was provided to us by a third party and we were unaware of the errors until we heard back from our customers. We have since upgraded the software to make sure these mistakes won't happen again. We have also done everything we can think of to reach out to our customers and resolve any and all billing errors. We are deeply committed to offering our customers accurate public records and great customer service."
WHY OUR DATABASE OF INFORMATION IS BETTER THAN OUR COMPETITORS'.
We update our database every day, rather than on a three- to six-month schedule other companies use. We have a highly trained customer service staff, and we offer them financial incentives for providing great customer service. We ask for customer feedback at several contact points in order to find new ways to improve our customer service standards. We offer accurate criminal records at a fair price. When we become aware of problems, we fix them as quickly as possible. At CriminalRecords.us.org, you will always get the most up to date criminal records available.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, CriminalRecords.us.org is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience with them. After speaking with the management at CriminalRecords.us.org and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give CriminalRecords.us.org a positive rating. CriminalRecords.us.org made efforts to ensure that all customers were satisfied, and Josh assured Ripoff Report that the business has fixed the glitch in their billing software.
STATED IMPROVEMENTS FROM CRIMINALRECORDS.US.ORG.
They have assured Ripoff Report that: 1. Their billing software has been upgraded. 2. If a billing glitch ever happens again, they will receive a full refund. 3. Their customer service staff has been trained on how to deal with the refund process. 4. They have made a deep commitment to improving their level of customer service.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Out of date reports are often offered by companies that claim to offer free criminal records. This is nearly always a scam, because it costs money to keep an updated database. Never trust a company that claims it can provide you with confidential or sealed records - these types of criminal records are never made available to the general public. Always read the fine print before you purchase to make sure you have not signed up for a recurring billing scheme. *Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected]
This kind of dedication to customer service means that CriminalRecords.us.org will do whatever it takes to make sure their customers are properly taken care of. In the future, if anyone has any complaints or concerns with CriminalRecords.us.org, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the companys response and to insure customer satisfaction). You can call CriminalRecords.us.org directly at 1-866-434-4253, and ask for Josh. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with CriminalRecords.us.org or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. [email protected]
..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with CriminalRecords.us.org.
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and businesses alike.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Criminalrecords.us.org Credit card overcharge, failure to preform the services promised, Internet
CriminalRecords.us.org REVIEW: Customer satisfaction is Job #1 at CriminalRecords.us.org. Up to date and accurate criminal records. CriminalRecords.us.org makes sure their customers get what they pay for and more. CriminalRecords.us.org receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. CriminalRecords.us.org satisfaction guarantee policy - constantly updated database make CriminalRecords.us.org an industry leader in criminal records investigation. Ripoff Report VerifiedThis is a company the promises extensive background checks for anyone just by typing their name and state into there "database" and they will track down the report and give it to you to download in about 5 minutes. All for a nominal fee of 1 dollar.
Here is what really happens, the report is ready to download and you give them your payment information. They direct you to a sight with no information about the person you asked for and in fact the only information on the website you can find is how you have been automatically signed up for the month long subscription which cost your credit card 19.95. Whatever happened to the 1 dollar fee is a mystery and it seems they just help themselves to your money at this point.
I called customer service immediately to cancel this bogus subscription and someone was ready to help me cancel and refund my money. Apparently this happens all the time. So in short this company seems to be a business that dupes people into giving them their credit card info then bills them until they cancel all the while not performing any of the services they promised. Save your self the hassle and avoid criminal records.us.org all together.
This report was posted on Ripoff Report on 01/18/2013 12:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/CriminalRecordsusorg-REVIEW-Customer-satisfaction-is-Job-1-at-CriminalRecordsusorg/internet/CriminalRecordsusorg-REVIEW-Customer-satisfaction-is-Job-1-at-CriminalRecordsusorg-998942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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