• Report: #604813

Complaint Review: Cross Country Bank - Boca Raton, FL

  • Submitted: Wed, May 19, 2010
  • Updated: Thu, May 20, 2010

  • Reported By: Stephanie — Boca Florida United States of America
Cross Country Bank - Boca Raton, FL
Internet United States of America

Cross Country Bank - Boca Raton, FL After paying the 21.24% interest rate they charge, I still have to pay 50 cents to use the automated service for account info. Read more: http://www.consumeraffairs.com/finance/cross_country.htm#ixzz Internet

*Author of original report: sorry CCbank

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The

complaint which I have is with the Cross Country Bank, Boca

Raton, Fl. After paying the 21.24% interest rate they charge,

I still have to pay 50 cents to use the automated service for

account info. and $5.00 pay by phone fee (automated) and $7.00

(in person operator) fee.



I

have been complaining for the last 4 months to the operators

who will not let me speak with the manager to complain about

having to pay the $7.00 as oppose to $5.00 because they refuse

to fix their automated service in order to get the additional

$2.00 by using the operator. My long distance bill is still

being charged because they have a 302 area code to pay by phone.



Please

advise me how do I get them to fix this problem and stop taking

advantage of the general public who are supplying them with

the business to go on. [continued below]....

.....



Unfortunately,

there are very few regulations that govern the fees banks charge

-- which is why banks keep piling on more and more fees. 

It sounds as though you would be better off closing your account

and doing without a credit card until you can find a better

deal.


This report was posted on Ripoff Report on 05/19/2010 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cross-Country-Bank-Boca-Raton-FL/internet/Cross-Country-Bank-Boca-Raton-FL-After-paying-the-2124-interest-rate-they-charge-I-604813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

sorry CCbank

AUTHOR: removal test - (United States of America)

After calling the bank several more times they agreed to remove the fees from my account and let me close my account without penalty's.

Thank you  Joan service rep who helped me all the way through 
now I'm going to buy myself a new pair of shoes.
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