• Report: #1015699

Complaint Review: Cross Country Bank

  • Submitted: Sun, February 17, 2013
  • Updated: Sun, February 17, 2013

  • Reported By: victim — New Mexico United States of America
Cross Country Bank
Internet United States of America

Cross Country Bank charged me $14.95 per month added to my mortgage payment, without my written or verbal consent Internet

*Author of original report: OOPS

*Consumer Comment: You failed to mention what the $14.95/month was for....

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This company of whom Ive never heard of, has been charging me $14.95 a month (being added to my mortgage payment for past 28 months, I discovered it when I did a Payment History Results on my mortgage account.  I called  to inqure about who and when was this consent given, I was told that it was in writing, (they have the signed document) and that I had also received a $50.00 gas card, of which I did not!!!!!  I have asked the gentleman, "Christopher", to mail me the documents with my signature as proof of consent.  He also told me that a refund of $418.60 total which is owed  would not be awarded. 

To date, I have yet received the written proof as promised.

This report was posted on Ripoff Report on 02/17/2013 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cross-Country-Bank/internet/Cross-Country-Bank-charged-me-1495-per-month-added-to-my-mortgage-payment-without-my-w-1015699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

OOPS

AUTHOR: victim - (United States of America)

The $14.95 was for added insurance, I have full coverage but its supposed to be if in case Im unable to pay mortgage, due to illness, etc, they will pay it,  BS!!
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#2 Consumer Comment

You failed to mention what the $14.95/month was for....

AUTHOR: Ken - (USA)

You DID ask, didn't you?
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