- Report: #762713
Report - Rebuttal - Arbitrate
Complaint Review: Cross Country Motor Club - Roadside Assistance Program
Cross Country Motor Club - Roadside Assistance ProgramP.O. Box 9145, Medford, MA 02155 Boston, Massachusetts United States of America
Cross Country Motor Club - Roadside Assistance Program Sold a useless service Boston, Massachusetts
*Consumer Comment: The whole story?
*REBUTTAL Owner of company: 0wner
*General Comment: Customer Service for Cross Country
*Consumer Suggestion: Road Service
*Consumer Comment: Did you even read, Ramjet?
*Consumer Comment: What does your contract say?
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I live in the summer in northern New Hampshire (Center Harbor, NH). Having called this service today because my 11 year old BMW seems to have a fuel injection problem, I now learn that Cross Country Motor Club will tow my car only to the nearest BMWdealership which happens to be 72 miles away, rather than to the very competent foreign car automotive shop which is only 8 1/2 miles away. Of course, with no car to get me the 72 miles to the dealership to pick up the car once it is repaired, the only option provided to me by their customer service phone rep was that I would have to PAY to have my repaired car towed 72 miles back to me once the car is in fact repaired.
IT WOULD COST ME FAR LESS merely to have my car towed the 8 1/2 miles to the nearest non-BMW dealership than to pay to have my car towed 72 miles back to me. It would take an idiot to make that choice over an 8 1/2 mile tow.
So what exactly did I pay for? Does Cross Country Motor Club not care about the customer experience? About customer satisfaction? Do they assume that none of their customers ever travel further than 15-20 miles from any BMW dealership? Did they ever really think about or care about the customer? Obviously not, given their unreasonable policies.
My advice to all potential customers of Cross Country Motor Club and its Roadside Assistance Program is not to waste their money. The money that I have paid to Cross Country might as well have gone into the wastebasket.
This report was posted on Ripoff Report on 08/08/2011 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cross-Country-Motor-Club-Roadside-Assistance-Program/Boston-Massachusetts-/Cross-Country-Motor-Club-Roadside-Assistance-Program-Sold-a-useless-service-Boston-Mas-762713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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