- Report: #874702
Report - Rebuttal - Arbitrate
Complaint Review: Cross Country Moving & Storage, Inc
Cross Country Moving & Storage, Inc1089 Taft St Rockville, Maryland United States of America
Cross Country Moving & Storage, Inc I hired Cross Country moving & storage to move me on March 1, 2011. They broke a glass cabinet of mine. Rockville, Maryland
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I called the office, and the "manager" gave me the number of an insurance (and I use the term lightly) company to contact. I called them. They sent me a form, I completed the form. Thirty days later, I got it in the mail again, stating I had to attach the original Bill of Laden with it. However, on our initial conversation, he told me he had it. So I redid the form, sent the Bill of Laden, and then NEVER heard back from them. [continued below]....
I called them, and they said it was in processing, then I called and it was given to Mr. Green. I "talked" to Mr. Green. After each repeated phone call Mr. Green was not available, and I spoke to Tina. On October, 2011 I spoke to Tina again, and she said the request was put in again. I asked for the name of the owner/manager/director. The names provided to me were Mary Richards, Exec. Director, and Margaret Lombardi, Director. They were NEVER available either.
I left my name for them to call, but never heard from them. in late October 2011 I called again, and Tina said that she'd have one of them call me. They never called. I finally contacted the Office of the Attorney General and started a formal complaint with them. I am working with a Mr. Bralove, who has sent me a letter, and also called me once, saying they told him my claim had been satisfied. Today April, 2012, I haven't heard back from Mr. Bralove, nor the company. Do not use this moving company, they are a scam.
This report was posted on Ripoff Report on 04/27/2012 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cross-Country-Moving-Storage-Inc/Rockville-Maryland-20850/Cross-Country-Moving-Storage-Inc-I-hired-Cross-Country-moving-storage-to-move-me-on-874702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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