• Report: #912431

Complaint Review: Crow & HJS Design

  • Submitted: Sun, July 15, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: lash — Slayton Minnesota United States of America
Crow & HJS Design
83 Raafenberg Road Sleepy Hollow, New York United States of America

Crow & HJS Design Hans J. Schindhelm Don't Even Think About Contacting This Individual Sleepy Hollow, New York

*Author of original report: No repairs received

*REBUTTAL Owner of company: Items Finished & Returned

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I chose this person to repair my Hummel figurine as well as a Florence ceramic and was informed that it would take 10-11 months. I had to prepay.

I was asked to be patient when they were victims of the 2011 flood.

Now, it has been over 2 years, and I get no response by phone or email.


This report was posted on Ripoff Report on 07/15/2012 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crow-HJS-Design/Sleepy-Hollow-New-York-10591/Crow-HJS-Design-Hans-J-Schindhelm-Dont-Even-Think-About-Contacting-This-Individual-Sle-912431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

No repairs received

AUTHOR: lash - (United States of America)

I was told that my porcelain repairs had been returned to me. I have not received them.
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#2 REBUTTAL Owner of company

Items Finished & Returned

AUTHOR: CROW Inc. - (United States of America)

The items in question were finally repaired and returned to it's owner...

as previously explained to our client the company was a victim of flooding which destroyed equipment including computers and phone systems and damaged the studio... luckily none of the orders were affected...

this unfortunate event disturbed the company's work schedule delaying all orders in the system... we are up and running again and are working to catch up with the current backlog... since the computers were lost we are working now to re-enter them into the new computers based on the paperwork backups we have for each order...

I sincerely hope that this clears up any confusion that may excist with our clientele... thank you for your patience and understanding!


Sincerely,

Hans H. Schindhelm

Master Restorer
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