- Report: #954658
Report - Rebuttal - Arbitrate
Complaint Review: Crow, Inc
Crow, Inc83 Raafenberg Rd, Internet United States of America
Crow, Inc Hans J. Schindhelm-Master Restorer Master of Deceit and misinformation--worst customer service ever- Claims to restore Hummels but keeps them instead. Internet
*Author of original report: Where's My Hummel?
*Author of original report: Where's my Hummel Mr Shindhelm?
*Author of original report: My Hummel Figurine NOT repaired & returned
*Author of original report: If my Hummel has been returned, I don't have it!
*REBUTTAL Owner of company: Repair Finshed, Item Returned To Owner
I sent the Hummel to Mr. Schindhelm on October 8, 2011 for an estimate to restore it. After receiving his estimate and contract, I sent a check for $203.25 on November 7, 2011 and contracted him to do the restoration and repair. He cashed my check on November 14, 2011. I was prepared to wait for the repair for 6-12 months as stated in the contract.
After 6 months, I tried to maintain contact with My Schindhelm for an estimate of how much longer it would take. I kept getting his pat answer of" be patient and I will expedite your order". Over and over,
this was his response. However, since June 05, 2012, I have not received an answer to emails or phone messages.
This appears to be a business that uses it's internet advertising to take advantage of trusting people who mail their treasured Hummels to Mr. Schindhelm and rarely get them back. I also got the story about the flood and snow storm. I am angry at being conned but I am most heart-sick over the loss of this Hummel.
I would advise anyone looking for a restoration of a Hummel to hire someone else. This company can not be trusted. When I checked on the references that were given by Mr. Schindhelm, on line, none of them had ever heard of him or his company. Too bad I didn't check them first. Lesson learned. Don't fall for this web advertising.
I have contacted the Attorney General of New York and the Better Business Bureau. Even if I don't get my Hummel back, hopefully this business won't scam anyone else because the word is out.
This report was posted on Ripoff Report on 10/13/2012 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crow-Inc/internet/Crow-Inc-Hans-J-Schindhelm-Master-Restorer-Master-of-Deceit-and-misinformation-worst-cu-954658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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