I sent a Hummel figurine that was my Mother's to Crow, Inc. My mother passeds away in March of 2011 and I received her Hummel collection. One of the Hummels called "Carnival" needed a repair of a piece that was broken off. After searching on line for a company that does this type of thing. I chose Crow, Inc.
I sent the Hummel to Mr. Schindhelm on October 8, 2011 for an estimate to restore it. After receiving his estimate and contract, I sent a check for $203.25 on November 7, 2011 and contracted him to do the restoration and repair. He cashed my check on November 14, 2011. I was prepared to wait for the repair for 6-12 months as stated in the contract.
After 6 months, I tried to maintain contact with My Schindhelm for an estimate of how much longer it would take. I kept getting his pat answer of" be patient and I will expedite your order". Over and over,
this was his response. However, since June 05, 2012, I have not received an answer to emails or phone messages.
This appears to be a business that uses it's internet advertising to take advantage of trusting people who mail their treasured Hummels to Mr. Schindhelm and rarely get them back. I also got the story about the flood and snow storm. I am angry at being conned but I am most heart-sick over the loss of this Hummel.
I would advise anyone looking for a restoration of a Hummel to hire someone else. This company can not be trusted. When I checked on the references that were given by Mr. Schindhelm, on line, none of them had ever heard of him or his company. Too bad I didn't check them first. Lesson learned. Don't fall for this web advertising.
I have contacted the Attorney General of New York and the Better Business Bureau. Even if I don't get my Hummel back, hopefully this business won't scam anyone else because the word is out.