• Report: #274488

Complaint Review: Crown Toyota Of Ontario

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  • Submitted: Thu, September 13, 2007
  • Updated: Sat, October 06, 2007

  • Reported By:San Bernardino California
Crown Toyota Of Ontario
1201 Kettering Drive Ontario, California U.S.A.

Crown Toyota Of Ontario - Joe Vickers Liar, Liar, Liar! Finance charged $2000 on Warranty Plan and 6 term period instead of 5 year term without my knowledge or authorization Ontario California

*Consumer Comment: IMPORTANT RE: CONTRACTS made with TOYOTA during 1990-2005

*Author of original report: Thanks Karl!

*Consumer Comment: All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

*Consumer Comment: All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

*Consumer Comment: All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

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On 08/13/2002 at Crown Toyota of Ontario, Stan Wilson-salesperson convinced me to purchase a 2001 4 Runner. I was told that the vehicle retailed for 33,100.00 but I would pay wholesale price of 28,000.00.

Stan could not offer me financing terms that I would agree on so he called his manager Joe Vickers. Joe informed me that he although my credit rating was okay, no bank would finance me lower than 10.99% unless I gave a bigger down because this was my first purchase of vehicle. We negotiated a larger down payment of for a lower interest rate. The terms on the sale were purchase price was $27,999.00 at 8% interest rate for 5yrs. He took me to his office where he drew up the contract. Joe persisted repeatedly that Stan was not even going to get a commission on the sale because I was getting such a great deal there was little if any left for commission. I was about 9:00 PM when I completed signing the documents and paid the down payment.

I went to the showroom to wait for the car. Vic approach Stan and I to ask whether I had insurance on the vehicle. I answered no. Joe said I could not drive the car off the lot without insurance. He said, I would have to purchase insurance before driving the car off the lot. I asked to cancel the deal and asked for my money back. Joe said he could not return it because he had put it in the vault so it wouldnt be available until the next evening. Joe asked if I could possibly call someone to borrow the money and have them drop it off.

After Joe maintained that he could not return my down payment I mentioned that I had some money at home. Joe said he would rewrite the contract and throw in a warranty plan valued at $2,000.00 at no cost for all my troubles. I signed the service contract declaration statement. Joe said here is the value listed and pointed out that amount total was charged. He said that he had put in a service request for a tech to go to my home to install the alarm system and world link theft prevention feature. Stan followed me to my home in San Bernardino and I gave him $1,300.00 cash.

I recently discovered that the theft protection was the $450.00 charge under cash price accessories in the finance contract. That is only the beginning of the dishonesty in this transaction. The financing term period I agreed to is instead 6 years not 5 years as I understood. On the right side of the sales contract is a box that says Service Contract below there is space for company and term mos. and miles. Joe illustrated the filled in term 60 Mos. as being the finance term period and signed in agreement.

It turns out that the service contract is for the warranty plan that he supposedly threw in at no charge cost me $2,000 with interest!

In 2005 I was charged labor and parts and was told I did not have warranty when my car needed service on a problem it had since I purchased it. I called customer service to verify the matter. The representative took the information and said he would submit a claim. I was never contacted regarding the issue nor did I follow up on it because I thought I did not pay for it. Joe never disclosed that I was buying a service contract for $2,000! In reality, I would have not purchased it if it were offered to me.

These business practices are in infringement and violate the rights of the consumer. It is clear to me that the acts were made knowingly and with intention to cheat me.

Martie
San Bernardino, California
U.S.A.

This report was posted on Ripoff Report on 09/13/2007 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crown-Toyota-Of-Ontario/Ontario-California-91761/Crown-Toyota-Of-Ontario-Joe-Vickers-Liar-Liar-Liar-Finance-charged-2000-on-Warranty-274488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

IMPORTANT RE: CONTRACTS made with TOYOTA during 1990-2005

AUTHOR: Martie - (U.S.A.)

Toyota and WFS by side and other lenders marked up charges on contracts after credit score was determined. You can directly request Toyota and Lender whether they allow markups and whether your contract was markup. You can WFS will refinace your loan for free and you can negotiate remedy with Toy & WFS or pursue legal action for monetary settlement, other individuals are pursuing ligtiation .

Google: Class Action against Toy
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#2 Author of original report

Thanks Karl!

AUTHOR: Martie - (U.S.A.)

I have requested copies from the bank. Hopefully, their version will shed some light on whether I can further proceed with this matter. Thx again, Martie
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#3 Consumer Comment

All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

AUTHOR: Karl - (U.S.A.)

get copies FROM THE BANK, not the Dealership!! Review EVERY piece of paperwork. Many will find out that they have a WARRANTY that they NEVER KNEW ABOUT!!!

Also, for those who DID KNOW that they purchased a warranty, you must make sure that the WARRANTY COMPANY is still in business! If they are no longer in business, who is going to pay for any repairs? If your warranty (extended warranty) is through Toyota, make sure that Toyota will pay for any SLUDGE PROBLEM that might come about in your engine. There are so many LOOPHOLES in those EXTENDED WARRANTIES that I would always tell my customers NOT TO PURCHASE ONE! They are, for the most part, a RIPOFF!

Spend the $2,000 on a vacation, or on your children's education fund. No one should be buying a car with the intention of it breaking down. These Finance People are very good at 'scaring' customers. Also, you can cancel your warranty at ANY TIME and get a refund on the portion that you cancelled. It may not be much, but if that warranty won't cover what you thought it would, $10 is better than nothing!

Remember, if any part of your Loan Documentation was altered by the Dealership, you can sue them and you WILL WIN! Check the area on the Credit Application where they ask for your MONTHLY INCOME. Example: get a piece of paper and a pen right now. Write down the amount, $1,900. Did you do it? Now, how hard would it be for someone at the Dealership to make that amount of $1,900 into $4,900? A SIMPLE STROKE OF THE PEN!! Why would they do this? To GET YOUR LOAN APPROVED!

Also, check the area where they ask for your YEARS ON THE JOB. If you worked at your job for only 1 year, 3 months, it may not qualify you for Financing. Most Banks want to see 3 or more years on the job. Do you still have your pen and paper? Write down 1 year, 3 months. Did you do it? How hard would it be for someone at the Dealership to make that into 4 years, 3 months? A SIMPLE STROKE OF THE PEN!!

Customers are being tricked, and so are the BANKS! But guess what? If you don't GET COPIES FROM THE BANK, you will never know! Just think, you might have a way out of your Deal, even if it is a month, or a year, or even four years and 11 months into your loan! It's time for honest consumers to TAKE ACTION!

Be sure to 'Google' the two words ENGINE SLUDGE and read the complaints about innocent consumers who have been left out in the dark by TOYOTA CORPORATION. Also, 'Google' the three words SEXUAL HARASSMENT TOYOTA and read about the Executive Assistant who worked at the New York Corporate Offices of Toyota. She filed a $190 MILLION Lawsuit against TOYOTA and her case was settled.( who knows how much she got?). Also 'Google' the four words BALTIMORE SETTLEMENT CALIFORNIA TOYOTA and read about how Toyota targeted African Americans and Hispanics and charged them HIGHER INTEREST RATES because of their race!

And please, go to www.9news.com and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News. 9News Cares!!

Good Luck to everybody!!
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#4 Consumer Comment

All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

AUTHOR: Karl - (U.S.A.)

get copies FROM THE BANK, not the Dealership!! Review EVERY piece of paperwork. Many will find out that they have a WARRANTY that they NEVER KNEW ABOUT!!!

Also, for those who DID KNOW that they purchased a warranty, you must make sure that the WARRANTY COMPANY is still in business! If they are no longer in business, who is going to pay for any repairs? If your warranty (extended warranty) is through Toyota, make sure that Toyota will pay for any SLUDGE PROBLEM that might come about in your engine. There are so many LOOPHOLES in those EXTENDED WARRANTIES that I would always tell my customers NOT TO PURCHASE ONE! They are, for the most part, a RIPOFF!

Spend the $2,000 on a vacation, or on your children's education fund. No one should be buying a car with the intention of it breaking down. These Finance People are very good at 'scaring' customers. Also, you can cancel your warranty at ANY TIME and get a refund on the portion that you cancelled. It may not be much, but if that warranty won't cover what you thought it would, $10 is better than nothing!

Remember, if any part of your Loan Documentation was altered by the Dealership, you can sue them and you WILL WIN! Check the area on the Credit Application where they ask for your MONTHLY INCOME. Example: get a piece of paper and a pen right now. Write down the amount, $1,900. Did you do it? Now, how hard would it be for someone at the Dealership to make that amount of $1,900 into $4,900? A SIMPLE STROKE OF THE PEN!! Why would they do this? To GET YOUR LOAN APPROVED!

Also, check the area where they ask for your YEARS ON THE JOB. If you worked at your job for only 1 year, 3 months, it may not qualify you for Financing. Most Banks want to see 3 or more years on the job. Do you still have your pen and paper? Write down 1 year, 3 months. Did you do it? How hard would it be for someone at the Dealership to make that into 4 years, 3 months? A SIMPLE STROKE OF THE PEN!!

Customers are being tricked, and so are the BANKS! But guess what? If you don't GET COPIES FROM THE BANK, you will never know! Just think, you might have a way out of your Deal, even if it is a month, or a year, or even four years and 11 months into your loan! It's time for honest consumers to TAKE ACTION!

Be sure to 'Google' the two words ENGINE SLUDGE and read the complaints about innocent consumers who have been left out in the dark by TOYOTA CORPORATION. Also, 'Google' the three words SEXUAL HARASSMENT TOYOTA and read about the Executive Assistant who worked at the New York Corporate Offices of Toyota. She filed a $190 MILLION Lawsuit against TOYOTA and her case was settled.( who knows how much she got?). Also 'Google' the four words BALTIMORE SETTLEMENT CALIFORNIA TOYOTA and read about how Toyota targeted African Americans and Hispanics and charged them HIGHER INTEREST RATES because of their race!

And please, go to www.9news.com and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News. 9News Cares!!

Good Luck to everybody!!
Respond to this report!
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#5 Consumer Comment

All Consumers Should Contact The Bank Where Your Vehicle Is Financed And...

AUTHOR: Karl - (U.S.A.)

get copies FROM THE BANK, not the Dealership!! Review EVERY piece of paperwork. Many will find out that they have a WARRANTY that they NEVER KNEW ABOUT!!!

Also, for those who DID KNOW that they purchased a warranty, you must make sure that the WARRANTY COMPANY is still in business! If they are no longer in business, who is going to pay for any repairs? If your warranty (extended warranty) is through Toyota, make sure that Toyota will pay for any SLUDGE PROBLEM that might come about in your engine. There are so many LOOPHOLES in those EXTENDED WARRANTIES that I would always tell my customers NOT TO PURCHASE ONE! They are, for the most part, a RIPOFF!

Spend the $2,000 on a vacation, or on your children's education fund. No one should be buying a car with the intention of it breaking down. These Finance People are very good at 'scaring' customers. Also, you can cancel your warranty at ANY TIME and get a refund on the portion that you cancelled. It may not be much, but if that warranty won't cover what you thought it would, $10 is better than nothing!

Remember, if any part of your Loan Documentation was altered by the Dealership, you can sue them and you WILL WIN! Check the area on the Credit Application where they ask for your MONTHLY INCOME. Example: get a piece of paper and a pen right now. Write down the amount, $1,900. Did you do it? Now, how hard would it be for someone at the Dealership to make that amount of $1,900 into $4,900? A SIMPLE STROKE OF THE PEN!! Why would they do this? To GET YOUR LOAN APPROVED!

Also, check the area where they ask for your YEARS ON THE JOB. If you worked at your job for only 1 year, 3 months, it may not qualify you for Financing. Most Banks want to see 3 or more years on the job. Do you still have your pen and paper? Write down 1 year, 3 months. Did you do it? How hard would it be for someone at the Dealership to make that into 4 years, 3 months? A SIMPLE STROKE OF THE PEN!!

Customers are being tricked, and so are the BANKS! But guess what? If you don't GET COPIES FROM THE BANK, you will never know! Just think, you might have a way out of your Deal, even if it is a month, or a year, or even four years and 11 months into your loan! It's time for honest consumers to TAKE ACTION!

Be sure to 'Google' the two words ENGINE SLUDGE and read the complaints about innocent consumers who have been left out in the dark by TOYOTA CORPORATION. Also, 'Google' the three words SEXUAL HARASSMENT TOYOTA and read about the Executive Assistant who worked at the New York Corporate Offices of Toyota. She filed a $190 MILLION Lawsuit against TOYOTA and her case was settled.( who knows how much she got?). Also 'Google' the four words BALTIMORE SETTLEMENT CALIFORNIA TOYOTA and read about how Toyota targeted African Americans and Hispanics and charged them HIGHER INTEREST RATES because of their race!

And please, go to www.9news.com and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News. 9News Cares!!

Good Luck to everybody!!
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