- Report: #102199
Report - Rebuttal - Arbitrate
Complaint Review: Crown Toyota
Crown Toyota1201 Kettering Drive Ontario, California U.S.A.
Crown Toyota Rip-Off breach of purchase contract, dishonest warranty, neglegent vehicle inspection Ontario California
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The "great warranty" I had been promised was not available for cars older than 6 years. I had not been informed that my warranty was no good. Upon further investigation, the local dealership found that my overheating problem was caused, in part, by the wrong coolant being used in the radiator. I contacted Crown Toyota and spoke first with their customer service manager, and then with a man that claimed to be the general manager, but only gave me his first name. He informed me that the only thing he could do was give me a new warranty. Not the same warranty, but a similar one. I paid $2000 for the original warranty, which was added into my loan amount, and financed through their lender (14.9% interest). That seemed like a bit more than a "few extra dollars" a month to me. Needless to say, I refinanced through my credit union.
I told him that he had already breached the contract, and I wanted to return my vehicle to him and get back my trade-in, which had a transferrable manufacturer's extended warranty on it. He stated that that wasn't possible and that all he could do was replace the warranty. When I informed him about the coolant mix-up, he stated that it would have been "impossible" for that to have occured at his dealership because they sell 950 cars per month and things like that don't happen. I find that hard to believe since my car had a factory-installed CD changer in the center console that was not listed on the sticker. Even the salesman sounded excited when we discovered it on the test drive. If they missed a CD changer, I am sure they could have missed a coolant mistake. I am in the process of trying to find an attorney to help me resolve this issue. Hopefully other buyers will heed this warning.
Damage Resulting = I have a vehicle that has no warranty, and paid $300 for repairs that could have been prevented if they had done their inspection properly before they released the vehicle to me. They breached their own contract, and will not allow restitution to be made.
This report was posted on Ripoff Report on 08/04/2004 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crown-Toyota/Ontario-California/Crown-Toyota-Rip-Off-breach-of-purchase-contract-dishonest-warranty-neglegent-vehicle-in-102199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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