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  • Report: #1020528

Complaint Review: Cruise Adventure Travel

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  • Submitted: Tue, February 26, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Tammy — Maywood New Jersey United States of America
Cruise Adventure Travel
Internet United States of America

Cruise Adventure Travel Leslie, April Lynne No accountability, lacking knowledge, unhelpful, Does not care about their customers Internet

*Author of original report: Issue resolved

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I specifically asked to be booked under the rate where I would be getting OBC for any price drops up to sailing. I was told I was in fact booked under that rate. When price dropped found out agent booked us under past guest that
does not quaify for price droppings.

Travel agency takes no accountability and not willing to work with me in any way. I asked them to go back and listen to recorded conversation to see the agent did not book what I wanted. They refused. Wn't admit that they booked me under something I did not want. They blame carnival and tried to say its a new policy that Carnival made, being a seasoned cruiser I know this to be false. BUYER BEWARE

This report was posted on Ripoff Report on 02/26/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cruise-Adventure-Travel/internet/Cruise-Adventure-Travel-Leslie-April-Lynne-No-accountability-lacking-knowledge-unhelpfu-1020528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Issue resolved

AUTHOR: Tammy - (United States of America)

The manager of cruise adventure travel contacted me today and this issue has been resolved to my satisfaction. It was nice to see that they do care about there customers!
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