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  • Report: #929107

Complaint Review: Cruise America RV Rentals

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  • Submitted: Sat, August 18, 2012
  • Updated: Thu, May 29, 2014

  • Reported By: Joanne — Sonoma California United States of America
Cruise America RV Rentals
1244 Central Avenue Santa Rosa, California United States of America

Cruise America RV Rentals A DECEPTIVE and UNPROFESSIONAL RV rental company Santa Rosa, California

*General Comment: Bubba lee

*General Comment: An industry Insider Makes a guess

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We are new RV renters and decided to rent with Cruise America out of their Santa Rosa, California location at 1244 Central Avenue. 

The experience was nothing more than a complete nightmare.  The RV was malfunctioning throughout our 4 day trip which had to be cut short by 2 days.  The water did not work the entire time and it backed up in the shower spilling onto the hallway.  It was very hot in the RV and the screen door latch was also faulty so we had to constantly close the screen door.  The cabinets above the dining table kept swinging open and food tumbled down onto my daughter's head.  The bathroom door would not close and swung open repeatedly. 

The Travel Assistance program is a joke.  They kept me on hold 2 hours and when I explained everything that went wrong all they could muster up was a $100 credit after taking $1700!  We honored our end of the bargain and paid it in full they did not.  They handed over a faulty broken down RV that was not maintained. 

Cruise America is a deceptive company advertising as the leading "nationwide" RV company.  They are anything but professional based on the blogs I've read since my return.  There are plenty of nightmare stories posted out there.  These people ruined our family vacation.

This report was posted on Ripoff Report on 08/18/2012 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cruise-America-RV-Rentals/Santa-Rosa-California-95401/Cruise-America-RV-Rentals-A-DECEPTIVE-and-UNPROFESSIONAL-RV-rental-company-Santa-Rosa-Ca-929107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Bubba lee

AUTHOR: Annajp - ()

Bubba lee - I'm quite sure your rebuttal comment was intended to enlighten but unless you have rented from Cruise America and experienced their "customer service" first hand you have no valid input. My family rented this past weekend and I can say with no uncertainty that this is THE WORST CUSTOMER SERVICE IN THE UNITED STATES and I am in complete agreement with the individual who composed the original post. 

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#2 General Comment

An industry Insider Makes a guess

AUTHOR: Bubba Lee - (Canada)

I am going to guess that while you were having trouble you did not call in for advice.

Every thing you describe except the cabinet doors is a Has more than one minor, normal for the operator of the unit thing to do. Most of them are required daily maintence.

Thats why they wont refund more.
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