- Report: #930609
Report - Rebuttal - Arbitrate
Complaint Review: Cruise America RV motorhome
Cruise America RV motorhome11 West Hampton Ave Internet United States of America
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I also felt that we were ripped off. The local agent had us sign the paper work before seeing the motor home. The motor home was beat; it looked nothing like the unit shown to us when making the reservation. When driving the motor home it was extremely noisy. Several panels were loose and the door on the microwave oven was missing a corner which contributed to the rattling. The large window would not stay closed and continuously opened as we drove. The sink door and trim behind the bench seat were missing. The lament on several shelves had peeled off. The kitchen sink was loose and dripping. The fridge never worked correctly in the campgrounds as it too required the coach battery. Every night we would be awakened by the fridge clicking as it tried to run but could not as the coach battery voltage had dropped below 10 V. The table in the storage area had a large hole in it. Based on the looks of the motor home it should not have been sent out. Based on functionality the motor home should have never been sent out, only the range and overhead lighting worked consistently.
We paid over $2,300 before taxes for 12 days rental (10 nights on the road, 1 day to clean and pack, 1 day to unpack and clean). We returned the motor home before 11 am so that it could go out that afternoon much cleaner but with the same problems. We were never asked if it had any issues as they wanted to give it to the next customer at 1:00 pm.
This report was posted on Ripoff Report on 08/21/2012 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cruise-America-RV-motorhome/internet/Cruise-America-RV-motorhome-cruiseamericacom-Cruise-America-You-are-going-to-kill-someb-930609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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