- Report: #1079912
Report - Rebuttal - Arbitrate
Complaint Review: Cruise Miles LLC
Cruise Miles LLC200 S Virginia Steet, Fl 8 , Select State/Province USA
Cruise Miles LLC, Richard and LesterDavid Wylie Managers Promised cruise not provided as promised/poor custumer service, red flags for the future Reno Nevada
*Consumer Comment: CRUISEMILES RIPOFF& FAKE BUYERS
*Consumer Comment: Carnival Miracle Sept. 10th
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I have successfully taken three Cruises with CruiseMiles.com. My fourth CMs cruise was booked for an Alaskan cruise on the Carnival Miracle leaving Seattle, WA on September 10, 2013. In the past a "roll call" is held approximately 90 days prior to departure to finalize the members who will be sailing and shortly before sailing a booking confirmation from the Cruiseline is sent by e-mail.
I am now less than two week before the sail date and I have received no information on the status of my cruise. I have been on the web site looking for confirmation of the roll call and just recently noticed in the forum section that the roll call was closed. I sent in a "ticket" and was told the reservations were now handled in India and was given that e-mail address. I e-mailed the address and received a reply that I should look for a reply in three wotking days. It has now been a week and I have received no reply.
Separate from this correspondence, I received an e-mail that provided a lengthy discussion of problems CMs has had. This e-mail may not have been sent to all members as my daughter did not receive it. I suspect that it went only to people who were booked on cruises in order not to hurt the effort of the site to sell more cruise miles at auction.
I also purchased miles at auction that I decided to cancel and request a refund becasue I won a later auction at a much better price per mile. This option was indicated on the payment form. I submitted a ticket and corresponded multiple times without satisfaction. I eventually disputed the charge with my credit card company. The credit card company is ready to provide relief if other charges are not valid.
There are certainly red flags for the future of CMs. I have two other cruises schedule for February and March of 2014. I will be in Florida and won't need the schedule travel. My fingers are crossed but I don't think the chances are very good that the cruises will happen. I would like to encourage others to come forward and post their experiences. Perhaps my post will warn others of the risk!
This report was posted on Ripoff Report on 08/28/2013 03:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cruise-Miles-LLC/Select-StateProvince/Cruise-Miles-LLC-Richard-and-LesterDavid-Wylie-Managers-Promised-cruise-not-provided-as-1079912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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