• Report: #999158

Complaint Review: Cruises Only

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  • Submitted: Fri, January 18, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: Helen — Louisa Kentucky United States of America
Cruises Only
Internet United States of America

Cruises Only Cabin ripoff, Internet

*Author of original report: COMPLAINT RESOLVED

*UPDATE Employee: Please Contact Us

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CRUISESONLY   http://www.cruisesonly.com/   Will NEVER book through this company again. We booked our cruise in May, 2012. Our deposit wasn't required until November 30. Once they had our initial reservation, the representative was rude and even asked, "Why are you calling me?!" (Conveniently, the representative we booked through is no longer with this company). We booked as a group and were all supposed to be together on the same deck, Deck 6. We received NO emails showing the cabin number for our party.

It wasn't until AFTER they had our full deposit and the Jan 6 invoice that we realized they had moved one of our party to a lower floor. When we tried to call and get this fixed, they lied and said they sent emails with the room assignments. NOT SO. All the emails stated TBA (to be assigned) until the January 9 statement. Once we realized what they had done, they refused to fix this issue, stating our party would have to pay extra for the "upgrade". We cruise every year and book several cabins at a time. We will no longer use CruiseOnly. Buyer beware. You get the exact same rates to book yourself through Carnival. Save yourself a potential headache of having to deal with this rude company.

This report was posted on Ripoff Report on 01/18/2013 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cruises-Only/internet/Cruises-Only-Cabin-ripoff-Internet-999158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

COMPLAINT RESOLVED

AUTHOR: Helen Holt - (United States of America)

CRUISESONLY has contacted us and resolved this issue.  Mary Frazier Davis, a CruisesOnly representative, called and this issue has been take of to our satisfaction.  I have an email confirmation of the resolution.  Ms. Davis was very courteous, professional and willing to make sure that our complaint was addressed and resolved.  Thank you, Ms. Davis and CruisesOnly.
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#2 UPDATE Employee

Please Contact Us

AUTHOR: World Travel Holdings - (United States of America)

Customer Happiness is our number one priority. We very much look forward to speaking with you about your concern. This post does not provide us with enough information to locate your record. Please email your contact information to us at media@wth.com and someone will reach out to you immediately. Thank you.
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