- Report: #1134939
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Complaint Review: Ctrip
Ctrip Unreliable Online Booking System, Horrible Customer Service. Internet
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We tried to book online but it would not take visa payment. We called customer service and was told the online payment system was down and to wait 2 hours. After waiting we tried to book again and it still did not take visa payment. We asked customer service to give us online pricing over the phone or at the hotel, she refused, then told us the room we were trying to book was sold out. We asked to speak to a manager and she repeatedly refused, then transferred us to the manager, who provided no resolution to the issue. We were not able to book any room with them.
This report was posted on Ripoff Report on 03/30/2014 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ctrip/internet/Ctrip-Unreliable-Online-Booking-System-Horrible-Customer-Service-Internet-1134939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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