- Report: #52983
Report - Rebuttal - Arbitrate
Complaint Review: Culligan Quality Water
Culligan Quality Water5201 Williamson Rd Roanoke, Virginia U.S.A.
Culligan Quality Water Warranty ripoff. Roanoke Virginia
*Consumer Comment: Poorly handled
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The water quality caused the o ring to fail, thus damaging the circuit board. Ok I swalled that temporarilly. Had to purchase parts, valve body $62, circuit board $261. When I got the new valve body with new o rings I found that the design of the control arm was re-engineered to avoid putting lateral movement on the valve piston. The original design caused premature o ring failures.
Thus my problem. A bad design caused o ring failures which damaged the poorly placed circuit board. Now for the comment of the water causing the o ring to fail. After some research, there are facts that sulfur in the water can cause o-ring damage BUT only on certain o ring materials. So culligan sold me a system knowing I had sulfer in the water, designed the valve with o-rings that deteriorate with sulfer.
What a scam. As an engineer, this is a very poorly designed product. The fire safety is also an issue. Electricity and water and no separation. I will go out of my way and make sure Culligan never gets a new customer.
New Castle, Virginia
This report was posted on Ripoff Report on 04/15/2003 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Culligan-Quality-Water/Roanoke-Virginia-24019/Culligan-Quality-Water-Warranty-ripoff-Roanoke-Virginia-52983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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