- Report: #707043
Report - Rebuttal - Arbitrate
Complaint Review: Current USA INC
Current USA INC2640 Business Park Dr. Vista, California United States of America
Current USA INC LIES AND COVERUP Vista, California
This is the second lighting unit for my reef tank in less than a year, first one caught on fire the first day used, retailer sent a new unit within a few days, second unit just shutdown on March 7th for unknown reason,I contacted the retailer where I bought unit and I was told to contact the manufacture which I did the same day. I spoke with CSA Ted we ran through troubleshooting he came to the conclusion that it was both ballast in the unit and I would have to contact Sunpark the manufacture, I did the same day, I forward a copy of the buy receipt both to current and sunpark on March 8th. I was told via a telephone conversation with Ted both sockets and ballast were being mailed that day,and I questioned about
the ballast because it was a different company,Ted assured me that he spoke with Sunpark and it was being shipped. Sockets arrived but no Ballast, by this time a week has passed I have NO lighting on my reef tank, I have over $3000.00 worth of corals that died because of the lack of lighting. I contacted Current and Sunpark via email on March 14th,
Sunpark responded back they have no record of any conversation with CSA Ted. I contacted Current for a second time questioned that a Supervisor contact me regarding this issue, in response Ted contacted me via the telephone not a supervisor and I stated to him why was he being dishonest with me about contacting Sunpark and he responded “I never
said I did” Please keep in mind I assumed he did,he told me this on March 7th. I would in no way jeopardize thousand of DOLLARS that I have invested I would of bought some type of lighting to keep my investment alive, Ted thought it was amusing so I finished the conversation. I was contacted by Nicole Brewer on March 15th, Operational Manager. Sending me warranty information, I clarified I’m aware of the warranty, that is not the issue,my compliant is why was I given information that was not right and I have total lose of my reef tank.
I have additionally requested the email address for Mr. Chien F Chao, CEO & Secretary. I stated to Ms. Brewer that he needs to be aware of this issue,she refused to release that information to me, I strongly feel Current needs to take responsibility for their actions. I do hope no one has to go through what I have in the last 9 days dealing with this
Company, PLEASE think twice before purchasing any type of lighting unit from Current, I've lost thousands of dollars because of 2 incompetent/dishonest employee's.
and why would the operational Manager Nicole Brewer not give me the companies CEO contact information??
This report was posted on Ripoff Report on 03/16/2011 09:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Current-USA-INC/Vista-California-92081/Current-USA-INC-LIES-AND-COVERUP-Vista-California-707043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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