On Wednesday, I filed a claim with my home warranty company for air conditioning. The motor went out.
On Thursday, the PREFERRED VENDER, Curtis Heat and Air, came to my house. Shane Wilkinson (owner) said it was the motor and he said I had to go ahead and pay the deductible in order to get it fixed. So I did.
He was scheduled to be back out FIRST THING FRIDAY morning. But he did have a funeral at 10:30. So if he didn't make it out before the funeral, he would most certainly be there after. I even told him that I HAD to have the AC fixed before the weekend b/c 1. I have a family member with multiple sclerosis and will go blind if it's too hot and 2. my 5 year old as severe respiratory issues and we cannot open the windows or risk triggering a breathing attack.
He replied "I promise I'll get you working before the weekend."
And with that - he drove off with my $100 and I never saw or heard from him again.
On Friday, I lost over $400 in income. ON Saturday, $200. And on Monday, I'll lose almost $600. I work from home, and I cannot work without my air conditioning. It's been so hot and stuffy since we cannot open the windows.
I called Amanda (co-owner) and Shane Wilkinson of Curtis heat and air multiple times on Friday. Eventually, the calls started going straight to voicemail. So he was hitting decline on his cell. On Saturday, I started calling again. Same thing. Eventually, the voice mail was full.
Every single day this unit is not fixed, I lose a significant portion of my income. And every single day it's not fixed, two of my family members suffer health ailments and all of us suffer from the heat and stuffiness.
I am ready to take action against this company. Better Business Bureau. Rip off report. And every other online reporting agency. I would appreciate assistance.