• Report: #235825

Complaint Review: Curtis Total Service

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, February 13, 2007
  • Updated: Mon, April 20, 2009

  • Reported By:Nazareth Pennsylvania
Curtis Total Service
1415 East Pennsylvania St Allentown, Pennsylvania U.S.A.

Curtis Total Service ripoff dishonest deceitful fraudulent contract payment terms Allentown Pennsylvania

*Author of original report: Curtis Total Service

*Author of original report: Curtis Total Service

*Author of original report: Curtis Total Service

*Author of original report: Curtis Total Service

*Author of original report: Curtis Total Service Allentown, PA - Ripoff Dishonest Deceitful

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On December 14, 2006 we signed a service contract for a project with Curtis Total Service, Inc. The project included a retaining wall and a multi-flow drainage system in our backyard and a sump box, containing 2 sump pumps with battery backup in our basement. The payment terms that were agreed upon were 50% down upon signing the contract and 50% upon completion of the project. The total cost of the project was $18,896.00 and the total duration of the project would be 4 days, as stated by Gerald Kresge the construction manager. The project was started on December 18, 2006.

By January 24, 2007 the project was not completed and we had several issues regarding the work that was done. We made an appointment on January 31, 2006 to meet with Richard Price, Operations Manager, and Gerald Kresge. First we discussed the work that was done in the basement. It was a complete mess, with dirt and dust everywhere. One of our electrical extensions was taken and used to plug in the new sump box. A new electrical outlet was supposed to be put in but never was. There was spaghetti wiring between the battery backup and the extension cord. Richard and Gerald did make arrangements for corrections to be made in the basement that day. Also, the dirt and dust went through our entire house because the workers did not make sure that the basement area that they were working in was entirely sealed off. It took weeks to clean all the rooms of our house.

Next we discussed our backyard, which still needed to be graded and backfilled around the retaining wall. Richard and Gerald suggested that we wait until the spring to take care of the backyard. We agreed to wait because the ground was starting to freeze, we were expecting snow in a couple of days and we were expecting the coldest temperatures this winter season. Then we were shocked when Richard and Gerald asked for the balance due on the contract. We were not expecting to pay the balance due until the project was completed and now it was not going to be completed until the spring. We were told that we could hold out $1,000.00 until the grading and backfilling was done. Their contract specifically states that payment is to be made immediately upon completion of the work, unless otherwise noted. Nothing was ever noted on our contract that we would have to make a payment other than at the signing of the contract, which we did and then at the completion of the job. Since we would not agree to pay any further monies until the project was complete, we were threatened that a crew would be sent to our house the following week to grade our backyard and to backfill our retaining wall. We did not believe that this was a good idea at all. At that threat, we were forced to make a payment to Curtis Total Service, Inc., but we did hold out money until the backyard is taken care of in the spring.

We feel that we were lied to by Gerald Kresge, who prepared the original contract for us. Gerald told us that the entire project would be completed in 4 days and it was not. Also, we paid 50% at the signing of the contract, just like the payment terms of the contract specified. Then we had to make another payment on February 2, 2007 even though that was not the terms of the contract. We will not ever hire this company in the future and if you do, please be very careful about Curtis being perfectly clear about the contracts payment terms and the length of the project.

PA_Girl
Nazareth, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/13/2007 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Curtis-Total-Service/Allentown-Pennsylvania-18109/Curtis-Total-Service-ripoff-dishonest-deceitful-fraudulent-contract-payment-terms-Allentow-235825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Curtis Total Service

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Curtis Total Service

AUTHOR: PA_Girl - (U.S.A.)

There are no open issues with this company.
Respond to this report!
What's this?

#2 Author of original report

Curtis Total Service

AUTHOR: PA_Girl - (U.S.A.)

There are no open issues with this company.
Respond to this report!
What's this?

#3 Author of original report

Curtis Total Service

AUTHOR: PA_Girl - (U.S.A.)

There are no open issues with this company.
Respond to this report!
What's this?

#4 Author of original report

Curtis Total Service

AUTHOR: PA_Girl - (U.S.A.)

There are no open issues with this company.
Respond to this report!
What's this?

#5 Author of original report

Curtis Total Service Allentown, PA - Ripoff Dishonest Deceitful

AUTHOR: PA_Girl - (U.S.A.)

On March 7, 2007, a crew from Curtis Total Service came to our house and did the backfilling and their final grading. We happened to speak with a lawyer regarding the payment that we were forced to make to Curtis Total Service in February. Our lawyer told us that we should not have paid Curtis a penny more until the job was completed. The terms of the contract, which were agreed upon by both parties, were 50% at the signing of the contract (which we did pay) and 50% at the completion of the project. If the project could not be completed until March, then we should NOT have paid anymore monies until the job was complete.

By April 19th, it had been raining for several days and the sump pumps were running. Early that morning, we lost our power and the battery backup pump was supposed to turn on. Our neighbor noticed our pump was no longer working, so he notified us. When we went into our basement, we saw that it was starting to flood and that the battery backup pump was not working. We called Curtis Total Service and Richard Price came over to look at the problem. He determined that one of the parts to the pump was either missing or installed backwards. Considering that these pumps were installed and supposedly tested by his plumbers, we were quite upset. Also, Richard said that we really needed 2 battery backup pumps to keep up with the amount of water that was coming in. Back in February, we understood that we were to have 2 battery backup pumps, but we were told by Gerald Kresge that it was not necessary. Richard apologized to us and said we really missed on this one. We need to re-do the entire job over again. Richard had someone come over to clean up the flooded basement floor. He had someone install an electrical outlet to plug the pumps into (instead of using our extension cord). He also had a plumber install another battery backup pump and re-do the piping and the check valve (a very noisy commercial check valve was originally installed). As of yet, the pumps (regular and battery backup) have not been tested by actual water coming into the sump pits.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory