- Report: #420
Report - Rebuttal - Arbitrate
Complaint Review: Custom Auto Body Shop
Custom Auto Body Shop1150 Ericson Rd. Concord, California U.S.A.
Custom Auto Body ---- No Written Estimate --- Want's Insurance Money -- Repairs a Rip Off
*Consumer Suggestion: CA Brueau of Automotive Repairs, DOI
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Shop said that I could leave my car their, and that the insurance adjustor and do his estimate there at their shop. The shop told me that I had to sign giving them permission to leave the car there and to do an estimate for the repairs and cost of labor only. I told them again that I just wanted an estimate, and that's all.
I told them that I would have to hear from my insurance, before I decided what I wanted to do. Shop said that was fine. I told him again, don't do anything until you hear from me. I told him I don't want any work to be done on it.
Called the shop a few days later and told them, I still wanted to get one more estimate. The shop then tells me that they started the work and was waiting for a part to come in, I was very upset about this, what could I say, but to finish it I guess. I called the shop a few days later, they tell me the car is done, and that the owner say's he won't release the car until he gets the check from the insurance co, which I thought that was really weird.
So I received the check a few days later, they knew how much the check was for because the insurance adjustor did his estimate at there shop.
So I went down to pick my car and had to friends with me, I was
very upset because I ask them 4 times to see my car and all they
could say was do you have the insurance money ? Over and Over. So finally I looked around and saw my car in the other garage where it was block in against the back and side wall and another car right along side of it. So I squezze along the right side of the car and I open the door enough that I just about it the ceiling when I saw it. It was a mess, on the inside and out.
The part did not match, things were not fix etc...So any way I went back there 3-4 times asking them each time I went back as I had witnesses each time exactly what did you do to fix this car. They told the same thing each and every time I had ask him.
I also ask for a Bill, itemized statement and they said no, just look on what the insurance estimate says, that what we did. Again they ask for the money, I ask them how much and they said whatever you got from your insurance co.
This went on at least 3-4 times, same answer each timeso I didn't pay them. So now what they did is put a lien on my car and added storage charges, The insurance check was for approx 1300.00, within a day's time they up it to 1900.00.
I have been very upset about this whole ordeal, that I can't sleep and it's making me very emotionaly distraught. Do you think that you could help me ? I would really appreciate it, since I am stuck without a car.
This report was posted on Ripoff Report on 05/05/1999 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Auto-Body-Shop/Concord-California-94518/Custom-Auto-Body-No-Written-Estimate-Wants-Insurance-Money-Repairs-a-Rip-Off-420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.