- Report: #420
Report - Rebuttal - Arbitrate
Complaint Review: Custom Auto Body Shop
Custom Auto Body Shop1150 Ericson Rd. Concord, California U.S.A.
Custom Auto Body ---- No Written Estimate --- Want's Insurance Money -- Repairs a Rip Off
*Consumer Suggestion: CA Brueau of Automotive Repairs, DOI
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Shop said that I could leave my car their, and that the insurance adjustor and do his estimate there at their shop. The shop told me that I had to sign giving them permission to leave the car there and to do an estimate for the repairs and cost of labor only. I told them again that I just wanted an estimate, and that's all.
I told them that I would have to hear from my insurance, before I decided what I wanted to do. Shop said that was fine. I told him again, don't do anything until you hear from me. I told him I don't want any work to be done on it.
Called the shop a few days later and told them, I still wanted to get one more estimate. The shop then tells me that they started the work and was waiting for a part to come in, I was very upset about this, what could I say, but to finish it I guess. I called the shop a few days later, they tell me the car is done, and that the owner say's he won't release the car until he gets the check from the insurance co, which I thought that was really weird.
So I received the check a few days later, they knew how much the check was for because the insurance adjustor did his estimate at there shop.
So I went down to pick my car and had to friends with me, I was
very upset because I ask them 4 times to see my car and all they
could say was do you have the insurance money ? Over and Over. So finally I looked around and saw my car in the other garage where it was block in against the back and side wall and another car right along side of it. So I squezze along the right side of the car and I open the door enough that I just about it the ceiling when I saw it. It was a mess, on the inside and out.
The part did not match, things were not fix etc...So any way I went back there 3-4 times asking them each time I went back as I had witnesses each time exactly what did you do to fix this car. They told the same thing each and every time I had ask him.
I also ask for a Bill, itemized statement and they said no, just look on what the insurance estimate says, that what we did. Again they ask for the money, I ask them how much and they said whatever you got from your insurance co.
This went on at least 3-4 times, same answer each timeso I didn't pay them. So now what they did is put a lien on my car and added storage charges, The insurance check was for approx 1300.00, within a day's time they up it to 1900.00.
I have been very upset about this whole ordeal, that I can't sleep and it's making me very emotionaly distraught. Do you think that you could help me ? I would really appreciate it, since I am stuck without a car.
This report was posted on Ripoff Report on 05/05/1999 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Auto-Body-Shop/Concord-California-94518/Custom-Auto-Body-No-Written-Estimate-Wants-Insurance-Money-Repairs-a-Rip-Off-420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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