• Report: #1038750

Complaint Review: Custom Built Personal Training

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  • Submitted: Thu, March 28, 2013
  • Updated: Thu, March 28, 2013

  • Reported By: abrnrgr2001 — Hilton Head Island South Carolina
Custom Built Personal Training
191 Peachtree St., NE, Suite 3225 Atlanta, Georgia United States of America

Custom Built Personal Training Complete Rip-Off!!! Atlanta, Georgia

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I was wounded in Iraq back in 2007 while in the Army.  I joined a gym and got suckered into signing with the personal training program.  2 weeks later and only 1, 45 minute session, I re-injured my shoulder and will require surgery.  I contacted Custom Built and was told to send by Certified Mail a letter from my doctor describing my inability to continue with the program.  After a week I had not heard from the company and called.  This time I was told that there was a company form required by the doctor and the letter sent was not sufficient.  I then asked once the form is received from the doctor how soon should I expect for a refund for the services un-rendered  as I was charged again for an additional month ($160) while this back and forth mailings went on.  I was told that I would not qualify for a refund as it would be considered for medical reasons.  When I Googled this company I found over 350 complaints and Rip Off Reports!  How is this company still allowed to operate in the US?  This is a crime and jail time should come to those responsible for the Company!

This report was posted on Ripoff Report on 03/28/2013 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Built-Personal-Training/Atlanta-Georgia-30303/Custom-Built-Personal-Training-Complete-Rip-Off-Atlanta-Georgia-1038750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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