- Report: #1085468
Report - Rebuttal - Arbitrate
Complaint Review: Custom Built Personal Training
Custom Built Personal Training15362 S Harlan Rd Lathrop, California USA
Custom Built Personal Training Ninety Day Contract Turns into Nine Month Ordeal Lathrop California
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At the commencement of a ninety contract I informed the Sales Manager [No longer with company] that I would not being renewing the contract at the end of the ninety days. I restated that I would not be renewing sixty days out, thirty days out, and again upon completion of the contract. CBPT auto-renewed my contract, charging my credit card $140.00 repeatedly.
Spoke with multiple members of CBPT who defiantly informed that I had no recourse, the charges would not be removed, and that I would continue to receive monthly charges indefinitely unless I read the 'small print' and followed the instruction precisely. The new manager challenged my rights, ability to read and comprehend the contract, as well as my ability to 'win' in a dispute of the charges.
Disputed the charges with Wells Fargo and had them removed. On September 6, 2013 three separate charges, totaling $500.00 were made to my credit card. Once I again I was told to read my contract and that I had no recourse. Reported the fraudulent charges to Wells Fargo who promptly removed the charges, closed my account, and ordered a new card because of the "repeated fraudulent and harassing behavior" [As stated by a Wells Fargo employee] of CBPT.
I have since learned that several people have been subject to this evil practice, including those with multiple year contracts.
This report was posted on Ripoff Report on 09/18/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Built-Personal-Training/Lathrop-California-95330/Custom-Built-Personal-Training-Ninety-Day-Contract-Turns-into-Nine-Month-Ordeal-Lathrop-1085468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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