• Report: #339289

Complaint Review: Custom Built Personal Training

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  • Submitted: Wed, June 11, 2008
  • Updated: Tue, July 22, 2008

  • Reported By:Pensacola Florida
Custom Built Personal Training
6933 N. 9th Ave. Pensacola, Florida U.S.A.

Custom Built Personal Training I had almost identical experience in Pensacola Florida

*Author of original report: Custom Built Personal Training answer to "contact us"

*UPDATE Employee: Please contact Custom Built

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I had an almost identical experience to the writer from South Carolina. My happened at the Powerhouse gym on 9th Avenue in Pensacola, Florida.

Additionally, in 9 weeks I paid about $600 (not counting gym membership) for a grand total of two hours of "personal training," which in fact, consisted of a "trainer" telling me to lift dumbells then looking around to see who else was there. I was promised repeatedly that I would receive a "program" to follow on the days I was not with a trainer, but that never materialized. Initially,the sales people repeatedly used the term "one hour of personal" training, which I took to mean that is what I was paying for. Never did anyone say I would have half-hour sessions during which someone watched me exercise. I must still pay a termination fee of $250. That means that I will have paid $850 to have someone watch me exercise for two hours.



Sherry
Pensacola, Florida
U.S.A.

This report was posted on Ripoff Report on 06/11/2008 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Built-Personal-Training/Pensacola-Florida-32504/Custom-Built-Personal-Training-I-had-almost-identical-experience-in-Pensacola-Florida-339289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Custom Built Personal Training answer to "contact us"

AUTHOR: Sherry a. sapp - (U.S.A.)

I contacted Custom Built Personal Training. They tried to convince me to sign up for more sessions. I said no. I paid the early $250 termination fee and they debited my account for the monthly charge two more times. I have now paid close to $1,000 for two hours of having a personal trainer watch me lift dumbells while she rolled her eyes behind my back (my friend reported this back to me.) I can only hope the debits will stop. I'm already checking into closing my bank account to keep them from getting any more money from me.
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#2 UPDATE Employee

Please contact Custom Built

AUTHOR: Judy Miller - (U.S.A.)

I am unable to pull specific contract details from the information provided here. Please contact me directly to get this issue resolved.

I apologize for any inconvenience you have experienced.

Best regards,
Judy Miller
Director of Customer Service
Custom Built Personal Training
404-921-2273 direct
404-420-8326 fax
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