I joined Custom Built in Brentwood, CA in February of 2010. The first trainer assigned never returned my calls to set-up a first appointment. The second one assigned to me was cool, but he was only in it for the his 40% training fee. He didn't follow the program: What did you eat? Let's weigh you...etc.
That was fine. It was nice to have someone encourage me and workout with me. The guy was actually fun - but as I stated, didn't follow what he was "supposed" to do and I was 'ok' with that.
Then, I was laid-off. I was spending $90 for three sessions. When you have limited income, luxuries are the first to go. I kept my Custom Built membership for another 3 mos but could no longer afford to do the training. I could use that $90 for food - plus I never thought I would be unemployed longer than two months.
I called Custom Built's Corporate Office and explained my unemployment. Ms Short" in "customer service" told me that unemployment was not a reason to get out of the contract.
"Ms. Short" began harassing me, emailing me daily, calling me and would not let up.
I'm sorry, but I'm not interested in having a business relationship with a heartless, cut-throat company. Custom Built then sent me to several professional debt collectors who continued Ms. Short's harassment and daily calls and threats.
I was promised that if I finished out the contract, I'd would get my full training sessions in return. I'm not interested in doing business with a company who is so heartless. I would NEVER, EVER hand-over money to a company which treats people the way Custom Built does.
I look forward to the day the Ms. Short loses her job and Custom Built goes under. They are a heartless, money grubbing company. It's ironic that they have spent well over $600 - which is what I owe - trying to get me to come back to Custom Built and continue my training.
Some idiot collector from SoCal tried called and left a message that I better call him back by the end of the day or else he'll file a court affidavit and sue me in court. NOTHING ever happened.
I don't think any judge is going to award Custom Built a judgment when there is a financial hardship. Plus, it's not like I received services from Custom Built and never paid them. They won't even let you start a training session unless you're currently paid-up.
I'm NOT giving money to a greedy, heartless, company. I'm done with Custom Built. The gym I go to, In-Shape is how I connected with Custom Built. I complained to In-Shape regarding Custom Built's tactics and In-Shape could care less.
Stay away from Custom Built or you'll be sorry. You might re-consider you business relationship with In-Shape as well given the lackadaisical attitude to business partners who treat people like ATMs.