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Report: #645128

Complaint Review: Custom Kingdom - Internet

  • Submitted:
  • Updated:
  • Reported By: Wesst — Los Angeles California United States of America
  • Author Not Confirmed What's this?
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  • Custom Kingdom Internet United States of America

Custom Kingdom Custom-Kingdom.com sold inferior merchandise and would not respond to e-mails requesting a return or refund Internet

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Ordered a "Miles Davis" onesie for my 8-month old last month (August); received the item in the mail as promised within a couple of weeks. Also received e-mails telling me the item was on its way. the item in the mail did not have any invoice or packing slip with it, just the onesie, not wrapped particularly well and the return address on the outside of the package just listed a P.O. Box in "Hbg", PA, which I assume is Harrisburg. The onesie's screen print image was really poorly done. It looked like a bad xerox of Miles Davis playing the trumpet. It was so bad you could not even tell he was playing a trumpet!

I immediately sent an e-mail to the sales dept. telling them I was dissatisfied and requested a return. No response. I contacted "Customer Service." No response. I found them on Facebook and sent  them a message. No response. I even attempted to "friend" them but they must be wise to me by now so they won't be my friend. How sad!

Anyway, there are about four different e-mails associated with them and I sent all of them at least two e-mails apiece to try for satisfaction but no response ever came. I went to the WhoIs service on the web and found out they operate out of Sunnyvale, Ca. I also went to the Better Business Bureau site and filed a claim with them. According to them Custom Kingdom operates out of Emeryville. I hope they have the right company!

This report was posted on Ripoff Report on 09/27/2010 10:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-kingdom/internet/custom-kingdom-custom-kingdomcom-sold-inferior-merchandise-and-would-not-respond-to-e-mai-645128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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