I originally booked my trip a year ahead of the date with my travel agent who worked for a hosting company. Several months had gone by and at 8 months before my trip I contacted my agent and we talked about my travels plans etc. I was really excited. I got a note from my agent about three months before my final payment date that said that she has no clue what is going on with reservations she was unable to reach the agencies owner. She was calm and collected and I trusted her to take care of it for me since she had plans on who, what, where, how to solve the problem.
Not to long after that she had told me she listed with another company and I was given forms to transfer my reservation which I filled out and sent back. She called me very upset and almost in tears saying that her old host agency is MIA and that she cannot get the reservation transferred, I called Disney Cruise Line and asked them what the heck was going on and they really did not tell me much , but told me my reservation was transferred to Custom Travel Professionals, I asked them WHO? They couldn't explain anything to me. I called my agent and told her the reservation was already transferred to her host and she said she didn't belong to Custom Travel Professionals! I was really puzzled and frustrated. My agent was awesome on my last few rips though and I owed it to her to help her get to the bottom of this. She had her new agency owner call Disney and they basically refused to do anything about it.
I contacted Jill Hiers who originally denied having my reservation, but then contacted me as someone else to help me find out what was going on. I knew it was her that sent me the messages because at that point I hadn't talked to anyone about this other than my agent. After that I posted on several forms and several other agents/ clients came out of the woodwork, it was not pretty. Custom Travel Professionals was anything, but professional. They created fake accounts on the forum and posted to bash other people or to give themselves redeeming rave reviews, anybody that read them knows it was them and infact they were called out by another user and sent her a personal email which the user posted proving she was busted. Also they revealed things illegally about a persons job/background file which myself, that person, and several others contacted the police about.
Custom Travel Professionals formed after the company's clients were stolen from Never Grow Up Travel owned by Erin Delligatti. Erin was hospitalized after he mother passed away and overwhelmed she trusted Jill Hiers to look over things. Jill plotted lied to Disney knowing that Erin was unable to be reached she cut Erin out of the company and transferred the reservations to her new company Custom Travel Professionals and Disney did this based solely on her word that this is what and "unhealthy" Erin wanted and because she was a partner in the company she was able to sign away the documents to make the transfer without drawing attention to herself. She was not able to transfer all of the reservations though after my call to Disney I spoke to a woman named Jennifer that said she stopped future transfers and that they only allowed them because it was urgent.
Erin's name was dragged through the mud by Jill and she'd done a very good job at it. Erin did have some legal issues involving a family trust and though I will not go into detail, after working in a court for many years I the kinds of situations that money and family matters lead to, this does not make a woman a criminal. Jill has said that Erin has left town in the night etc. A simple search shows Erin and her family living in plain view. Please do not let Jill Hiers and any of her associates tell you otherwise, sadly most of them probably don't know her and what she is capable of and that in itself is scary.
In the end I lost money cancelling my reservation and re-booking with my agent. I complained to Disney, who, finally after a few months heard me out and refunded me those cancellation charges. I hope they learned their lesson and prevented this from happening again. I hope that Custom Travel Professionals goes out of business. If not for what they have done this far then for claiming they are Authorized Disney Vacation Planners when they are not and having, generally, trashy conduct on public forums especially.
I love travel agent, but please do your research.