• Report: #871153

Complaint Review: Custom Travel Professionals, Jill Hiers

  • Submitted: Thu, April 19, 2012
  • Updated: Thu, July 19, 2012

  • Reported By: Laurie — Raleigh North Carolina United States of America
Custom Travel Professionals, Jill Hiers
1227 Walleye Court Charleston, South Carolina United States of America

Custom Travel Professionals, Jill Hiers DWB Vacations aka Dream Wish Believe Vacations, Crystal Burriss, Magical Vacations By Crystal, Crystal Seaton, By Land and Sea Travel, Melinda Zewe Griffee, Tessa Pritchard Taylor, Tonja Christopher, Stay away! This company and its sub agents are all awful. They stole my reservation and lied to me about how they acquired it. I lost money cancelling my reservation to rebook with my agent. Charleston, South Carolina

*General Comment: Corrections

*General Comment: LP is ED

*Author of original report: Jill I heard one of your eyes are turning brown because you're literally that full of crap!

*General Comment: Re Oh Jill - Laurie is an alias

*General Comment: Not Erin??

*Author of original report: Oh Jill

*General Comment: Erin not on the Run?

*General Comment: Erin is a Fraud

*General Comment: Re: Blame it all on Erin

*REBUTTAL Owner of company: Falsehoods

*Author of original report: Blame it all on Erin

*General Comment: Regarding Erin and Jill

*Author of original report: Jill Hiers, CTA & BAD LIAR

*REBUTTAL Owner of company: Please provide your proof

*Author of original report: Jill Hiers is a Hoax!

*Author of original report: Jill Hiers is a LIAR!

*REBUTTAL Owner of company: This is a hoax

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I originally booked my trip a year ahead of the date with my travel agent who worked for a hosting company. Several months had gone by and at 8 months before my trip I contacted my agent and we talked about my travels plans etc. I was really excited. I got a note from my agent about three months before my final payment date that said that she has no clue what is going on with reservations she was unable to reach the agencies owner. She was calm and collected and I trusted her to take care of it for me since she had plans on who, what, where, how to solve the problem.

Not to long after that she had told me she listed with another company and I was given forms to transfer my reservation which I filled out and sent back. She called me very upset and almost in tears saying that her old host agency is MIA and that she cannot get the reservation transferred, I called Disney Cruise Line and asked them what the heck was going on and they really did not tell me much , but told me my reservation was transferred to Custom Travel Professionals, I asked them WHO? They couldn't explain anything to me. I called my agent and told her the reservation was already transferred to her host and she said she didn't belong to Custom Travel Professionals! I was really puzzled and frustrated. My agent was awesome on my last few rips though and I owed it to her to help her get to the bottom of this. She had her new agency owner call Disney and they basically refused to do anything about it.

I contacted Jill Hiers who originally denied having my reservation, but then contacted me as someone else to help me find out what was going on. I knew it was her that sent me the messages because at that point I hadn't talked to anyone about this other than my agent. After that I posted on several forms and several other agents/ clients came out of the woodwork, it was not pretty. Custom Travel Professionals was anything, but professional. They created fake accounts on the forum and posted to bash other people or to give themselves redeeming rave reviews, anybody that read them knows it was them and infact they were called out by another user and sent her a personal email which the user posted proving she was busted. Also they revealed things illegally about a persons job/background file which myself, that person, and several others contacted the police about.

Custom Travel Professionals formed after the company's clients were stolen from Never Grow Up Travel owned by Erin Delligatti. Erin was hospitalized after he mother passed away and overwhelmed she trusted Jill Hiers to look over things. Jill plotted lied to Disney knowing that Erin was unable to be reached she cut Erin out of the company and transferred the reservations to her new company Custom Travel Professionals and Disney did this based solely on her word that this is what and "unhealthy" Erin wanted and because she was a partner in the company she was able to sign away the documents to make the transfer without drawing attention to herself. She was not able to transfer all of the reservations though after my call to Disney I spoke to a woman named Jennifer that said she stopped future transfers and that they only allowed them because it was urgent.

Erin's name was dragged through the mud by Jill and she'd done a very good job at it. Erin did have some legal issues involving a family trust and though I will not go into detail, after working in a court for many years I the kinds of situations that money and family matters lead to, this does not make a woman a criminal. Jill has said that Erin has left town in the night etc. A simple search shows Erin and her family living in plain view. Please do not let Jill Hiers and any of her associates tell you otherwise, sadly most of them probably don't know her and what she is capable of and that in itself is scary.

In the end I lost money cancelling my reservation and re-booking with my agent. I complained to Disney, who, finally after a few months heard me out and refunded me those cancellation charges. I hope they learned their lesson and prevented this from happening again. I hope that Custom Travel Professionals goes out of business. If not for what they have done this far then for claiming they are Authorized Disney Vacation Planners when they are not and having, generally, trashy conduct on public forums especially.

I love travel agent, but please do your research.

Thank you,

LP

This report was posted on Ripoff Report on 04/19/2012 10:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Travel-Professionals-Jill-Hiers/Charleston-South-Carolina-29414/Custom-Travel-Professionals-Jill-Hiers-DWB-Vacations-aka-Dream-Wish-Believe-Vacations-Cr-871153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Corrections

AUTHOR: 452 - ()

M's dad. NEVER has asked for a DNA test.  He was always in her life.  He paid child support.  HE took Erin to court because Erin was withholding fair visitation.  She did leave in the middle of the night, and stayed in hiding until her daughter turned 18.
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#2 General Comment

LP is ED

AUTHOR: Android2012 - (United States of America)

Bottom line, LP is in fact the one and only Erin.......no doubt about it.

Consumers - please do not listen to this person, LP is a fraud trying to ruin yet another person.  I refuse to go round and round with her anymore, but will be sure to stand up for innocent people such as Jill. 



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#3 Author of original report

Jill I heard one of your eyes are turning brown because you're literally that full of crap!

AUTHOR: Laurie P. - (United States of America)

You wrote the same email, same wording same everything to an agency owner before. Finding it hard to get business? You addressed all these things about Erin which you know effin well I am not her I contacted you, Disney, and Jennifer Crawford to get our trip straightened out and ended up having   jump through hoops to get away from your company. I find it funny you are dancing around things that you and Crystal did, where's the explanation of that? I think its you two posing as other people coming to your defense so you can try to pretend you didn't do these effed up things.

I find it funny that after the other agency was stolen people didn't join your scam...err I mean agency. Why is that?

Also I love how you are trying to play up the Canada thing, don't you live close to Bermuda? Maybe when your husband is done stealing from his sister you'll get a yacht and run away and call Erin on her untraceable satellite phone. Shoot if Erin was stealing and living it up she sure as heck didn't make her sick dying grandma go into foreclosure. Don't travel agency owners get money for travel anyways? Didn't you go on some of those trips? Weren't you right there supporting her lies to agents about not being paid for months after reservations were completed? Weren't you signing things, sending emails and transferring reservations on her behalf and firing people? And listed Likedin as a co-owner/partner? Didn't you get caught RED HANDED with a screenshot of your Linkedin profile after you denied it? You can't just pick and choose, baby, that ain't how the law works. I've got emails of all this Jillybean so once in your life be honest. You are just as guilty as Erin! Explain your actions explain your lies. Lets for get about Erin for a second, stand there OWN your actions!

I am speaking the truth about Jill and my experience with that scum sucking rodent. Again all the things you say about Erin isn't supported and can't be proven. I'm sure she can sue you for that, but Jill try to sue me for filing a truthful report one here come on let's dance, oh...then the truth would come out about you. I already got my money from Disney after going through hell, no need to deal with you, but heed this warning people, this woman and this company and all associated are the lowest of the low and hopefully we will see the end of them really soon! Its funny that my agent and others had a HUGE discussion about how you effed them over.

I found it interesting to learn that in Charleston there was another Jill Hiers that ripped off her partners in a travel agency. Perhaps you two should be friends, maybe you already are.

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#4 General Comment

Re Oh Jill - Laurie is an alias

AUTHOR: Android2012 - (United States of America)

Really, Erin?  I have to say I'm so very sad that you would stoop to yet another low, you obviously havent learned one darn thing about all of the nasty things you have done.  How can you continue hurting people?  How can you continue to spread false accusations against Jill?  So you go out and pose as someone else trying to bring her and her company down.   I, for one, will not let you. 

I mean, what more can I say than what your other STL friend say? I am the other STL friend that you hurt, not Jill and not a "pathetic minion".  I will make it my mission to make sure if I see you out here trying to hurt anyone else, to stop you.  So remember that.

But I will speak to your 5 paragraphs below in my own lovely, although maybe not proper English, ways:

1. Yes - yes you are Erin, if you were a random customer, how would you know so many details?  Enough said.  The only person pathetic is YOU.

2. You and ONLY you is the reason your family has been ripped to shreds. Define early in the morning?  6am, 7am?  No, it was still dark.  Who does that?  Oh yeah, that's right - YOU.  Because you were fleeing.

3. Red hair thing?  Again, another personal reference to yourself...so why have people been approached by the federal authorities regarding all of your crimes?  Why have news people approached people about your crimes? 

4. I never, nor has your other STL friend, posted your adddress online...but someone did.  Have you thought for two seconds about Jill's kids?  She is absolutely 100% innocent, has nothing to hide, asked you for proof (you still havent provided) but yet you talk about your own kids getting made fun of....whose fault is that?  YOURS.  But yet, you dont think about Jill's kids do you.....hmmmmm.

5. If you truly arent Erin (which again is totally false - just because we know Erin so well) then how in the world do you know if she has restrictions on where she lives?  Since your house is for rent, I'm assuming you've made it over the border...

And on a side note, start acting like a woman and face up to your crimes instead of still stealing people's money, going on extravegant trips, blaming others, accusing others of things they havent done and living on a golf course.....again, myself and your other STL friend who have known you for over 20 years will keep an eye out here in cyber space and try to prevent you from continuing to hurt people.  You can run, but you cannot hide.
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#5 General Comment

Not Erin??

AUTHOR: stl495 - (USA)

Wow. Laurie...you know so much about Erin for never meeting her. Talk about crazy; you sound obsessed. How do you know what time she and her family skipped town? Were you sitting in the U-Haul van with them? You're even friends with her kids on facebook? That's impressive. Do you know her panty size too? How about for the sake of not misunderstanding things I just call you "Erin".

So, Erin, no...I'm not one of Jill's "minions". I'm one of your former friends from St. Louis.

1.First of all, I knew youd never be able to stay off the computer without trying to get out your side of the story. Sorry, Erin. You will get no sympathy. No illness makes up for what youve done. Youre still trying to place blame on other people, and like I told you from day one, I would have stood by you if you would have owned up to your mistakesbut you never did. You always placed blame somewhere

else. Now I see you trying to bring Jill down, and theres no reason for itI wont let it happen.

2.You skipped town a few days after school started, not in late summer when normal people

take a vacation. You took a U-Haul van with your most prized possessions and whether you left at 12am or 3amwho caresyou left and went to a city on the BORDER OF CANADA. Why pick there? Your neighbors called ME to find out what was going on. You were mad I let your family know you were gone. I blew the whistle on you. Im not sorry, especially knowing everything I know now. And what was

the family drama but anything YOU started? Your grandma was a month or two from dying and she finds out she has NOTHING to pass on to her family! You STOLE from the woman who you supposedly were closest to!!! I guess Id want to get away from all that silly drama as well.

3. Jills husband is the executor of his sisters estate. The estate has not been settled because the house has not been sold. You, however, took your grandmas money without her knowing while she was alive and opened numerous credit cards in her name. I dont know why youre not in jail for this yet.  Numerous people have been questioned by the police concerning what you have done.

4. Your kidsthere isnt any way to protect them from what you and Steve have done, although Ive been keeping tabs almost as well as Laurie and youre doing a pretty good job. I love your kids, Erin, and it makes me sick how your dumb decisions will screw them up for the rest of their lives. No

parent is perfect, but this takes the cake. I guess your trips to Disney and even now when I see youre still traveling and I know theres no way you have your own moneyyoure trying to give them good memories and a good childhood as much as you can. In your twisted mind I guess it makes sense.

If you had not done anything wrong, then there would be nothing for people to make fun of them for. This blame is all on you. People have short memoriesif it were just rumor, it would blow over. Youre the one moving across the country and now moving houses in Blaine, WA. You announce your guilt with your actions.

5. Jill hasnt committed any crimes. Stop focusing on her and go to counseling or adjust your medicine to try to figure out your own issues. Spend what little time you have left with your kids and not on the computer.

If you havent figured out who this is, LAURIE, your very thorough research should determine it fairly quickly. After all, you know everything. : )

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#6 Author of original report

Oh Jill

AUTHOR: Laurie P. - (United States of America)

Jill I DID look up your husband! Seems as though she was as crappy as an executor of a trust as your husband! I didn't say your husband had a criminal record, but I guess since he was in court over a trust in the same case as Erin we can assume he's a thief and a liar and all the other things you want to say about her, right? Or is it different because it's YOUR husband. You know I am telling the truth about experience with your company I am warning people and I am sure they either listened or they don't want to take the chance wither way my job is done.

You know very well who I am. You know you sent me messages under alias's to contact you, if you knew your hands were clean then why bother? All this other crap you are trying to explain isn't making sense I was explained by Disney what happened to my reservation and my travel agent as well and I believe them because they didn't create alias's etc and make me think they had something to hide. Because of that I started finding out about you. What kind of leader/owner has someone go online on a public forum and put a trap for Erin then sit by and watch when another woman who was trying to help someone she thought needed help get ripped apart for no reason? You have no soul. It shows what kind of person you are right there.

Intrigued I went to find out more and I posted on several other sites while you tried to rip me apart or regurgitate your lies AGENCY owners were contacting me to let them know you were acting really shady. They told me that they had agents like mine who couldn't get their reservations. God if Erin was so bad and you and everyone else took action and SO many people were owed money how is it that ONE person sued her for a small amount of money, but you summed it up to it wasn't worth it? So you sought out and paid a lawyer for advice on how to legally steal a company, but not to sue someone that owes everyone SO MUCH money. Did he get his law degree in the mail or something? What kinda crap is that?

And now for the pathetic minions who I feel is also Jill posing as someone else.

1. Stop trying to be an idiot and make up a conspiracy theory it just makes you look/sound more pathetic than anything else. No I am not Erin, my family was effed over by Custom Travel Professionals and I am a certified pissed customer...uh-non-customer because I never made any agreements with her business and she took m reservation from my travel agent! The only person who makes up identities online would be you Jill or Crystal Burris or maybe you two are also the same person, think about it!

2.Erin did not leave in the middle of the night and I can't blame her for wanting to be far away from family drama. Her daughter posted they were moving and her family left in the early morning not at night. Usually when most people are leaving town they do it early or late especially in the summer. Shoot! I guess my neighbors have something to hide. I'm going to go through their trash TONIGHT!

3. Well shoot Erin should have a wrap sheet a mile long, but she doesn't hummm interesting. The only person I know that can commit all those crimes and not go to jail is Linsday Lohan. Maybe it's a red hair thing. In any event in the same case as Jill's grimy thieving husband unless you can prove it you shouldn't say it.

4. Erin's place is for rent maybe because some jackhole (you) posted her information online. You are all sitting here saying this and that about the kids. Well heck, if you are so concerned about them WHY haven't you seen there is a time and place for this stuff and that place would be court and heck you can suggest to have her pay fees, use that legal assistance and find out what you can do. Not online where the kids their classmates etc can make fun of them. Did you ever think about that? I'm sure you haven't thought much about anyone, but yourself (and your corresponding multiple identities)

5. She had no restrictions on where she can/can't live hence she's not on any kind of probation for all those horrific crimes in the name of Jill Hiers, the rest of you minions, and the Lutheran Church, Lord have mercy!

I rest my case. Good night crazies.
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#7 General Comment

Erin not on the Run?

AUTHOR: stl495 - (USA)

As of twenty-six days ago, Erin's home in Blaine, WA has been listed again for rent. You don't think she's on the run? I mean, if she was completely innocent she'd stay put, right?

Those poor, poor children.

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#8 General Comment

Erin is a Fraud

AUTHOR: stl495 - (United States of America)

Laurie P. is Erin, without a doubt. Erin...quit hiding behind your "illness" and an alias. You are being investigated right now, and federal cases take time. You know this, which is why you are living in Blaine, Washington...trying to give your poor children somewhat of a normal life until you and your cheating husband are hauled off to jail for at least the rest of their childhood. 

You did indeed take off in the middle of the night. You were hospitalized as part of your defense to your web of lies because you stole money from your grandma and other family members by opening credit cards in their name. You took money from clients. All so you could go on vacation after vacation...Disney, cruises, Disney,Italy, Disney,Egypt, Disney, Disney, Disney...

How did you EVER get the money for so many vacations, Erin??? Most families can't even afford one vacation a year, let alone five or six. Oh yeah...it's easy when you're taking it from your dying grandma.

I guess there has to be someone you're chosing to blame things on...Jill? Really? She seems to be the least of your worries. You left a wake of destruction your evil, selfish brain won't wrap itself around. Go ahead and keep blaming everyone else. You're not fooling anyone but yourself.
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#9 General Comment

Re: Blame it all on Erin

AUTHOR: Android2012 - (United States of America)

You know what, I'm curious as to who you really are?  In the statements you make seem you know an awful lot "untrue details" about Erin.  Are you in fact her?  You DO NOT speak the truth.....bottom line.  She did take off in the middle of the night, the home she lived in wasnt even in her name.....you bring forth such false accusations against Jill and her family while Jill and her family were completely screwed by the things Erin has done.  You should be ashamed of yourself....I feel utterly sad for all of the victims Erin has screwed.  We are talking honeymooners (showing up at the airport with NOTHING in their name) Erin walks away with $11,000....let's talk about how she walked away with $$ from the Luthern Church, let's talk about how she stole hundreds of thousands of dollars from her poor grandmother who was on her death bed, let's talk about how she stole commissions from her own employees, and that's just a portion......you dont want to talk about those things, do you?  You want to try and slam Jill when she was left to answer to clients Erin screwed over and stole from, when she was left to answer employees wondering when they were going to get paid and then trying somehow to pick up the pieces in her own career.  I think she did a wonderful job and I give her credit for trying to maintain some sanity.  Jill - I hope you know that there are people who are 100% behind you and like I said, I will be correcting this false person every step of the way.
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#10 REBUTTAL Owner of company

Falsehoods

AUTHOR: Custom Travel Professionals, LLC - (United States of America)

I am not going to continue to respond because it is obvious that this is going no where. I would, however, like to address the poster insinuating that my husband has a record of some sort. This is completely untrue. My husband's name is Charles William Hiers, III. You are welcome to do a search for yourself.

As far as calling other agency owners to see if "what I was doing was legal" is completely untrue. I retained an attorney to advise me as to my legal rights. We also discussed serving NGUT for commissions owed, however, the cost involved with filing and serving her was more than I cared to spend knowing I would never see a dime of the money.

I did not steal anyone's company. My company is my own. It is filed with the state of South Carolina. My accreditations are my own. They are all a matter of record.
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#11 Author of original report

Blame it all on Erin

AUTHOR: Laurie P. - (United States of America)

It is hilarious to me that people are still blaming things on Erin. I'd imagine if she was SUCH a bad person she'd have a whole heck of a lot more lawsuits than one or two and they'd be for THOUSANDS of dollars. As far as her family issues I know several friends who are executives of an estate and have had other family members go after them out of anger and greed it doesn't mean that Erin or anyone else had done anything wrong with that. I did a little search and it seems like Jilly's husband isn't a stranger to a courtroom either.

As far as her leaving in the night that's pretty hilarious. I think you read a post by a deadbeat dad who Erin has had to take to court for child support of her beautiful daughter and to give himself more time the loser requested a DNA test when he knew it was his child. As a matter of fact Erin's family posted on their social media profiles they were moving and for a lying cheating family that got busted the girl sure has a nice house.

Jill stole Erin's company and lied to suppliers in order to do it. The story about why Erin went to the hospital was told by Jill as well who did a lot of calling around to other agency owners to try to find out if what she was about to do was legal meanwhile creating a story to tell to the masses. Jill is a nasty deceitful person that along with Crystal Burriss creates false profiles on the internet until they actually DID get busted and called out for it! And I am sure all the profiles coming to her defense IS actually her or one of the other losers who fell for her lies.

I suggest if you are real then YOU get your facts right and check the timelines speak to the suppliers and check up on the multiple online profiles of Jill Hiers and Crystal Burriss and if you are thinking about booking anything with these snakes, good luck to you and hopefully the supplier is able to refund you when they screw you over.
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#12 General Comment

Regarding Erin and Jill

AUTHOR: Android2012 - (United States of America)

I have to respond to this, for the sake of Jill and her new company.  I am no way involved with either company but know Erin and know exactly the things she has done.  Jill was a victim of Erin and her web of lies, deception and fraud.  Erin was NOT hospitalized because her step mother died, she was hospitalized because she was busted of cheating not only clients out of their money but family members too.  And this was prior to her step mother passing away and she was released from the hospital a good week or two before her step mother passed away.  So get your facts straight before you start slamming innocent victims.

Jill unfortunatly trusted Erin and found out the hard way, as many others had, what kind of person Erin truly is.  Jill had to scramble to help clients that were left in the dark when Erin was hospitalized and then in turn, scramble again when Erin took off in the middle of the night - which is 100% TRUE.  Even though she does publish where she lives now, one thing to note, she is right at the Canadian border. 

I feel so bad for Jill that she has been dragged through the mud through all of this and its all because of Erin and her greed.  So please, before you start publishing lies about Jill, make SURE you have all your facts in line, because I'll be keeping an eye on this to be sure to jump in to correct you every single time.
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#13 Author of original report

Jill Hiers, CTA & BAD LIAR

AUTHOR: Laurie P. - (United States of America)

YOU were called out on facebook AND topix. It all started on August 23rd so this isn't new to you. You did contact me on topix with a fake username giving me your contact information. On facebook you denied being an owner/partner and transferring and signing reservations along with Crystal Buriss and Kimberly Parker after you resigned, but now that time timeline is all together you resigned after you stole Erin's business. I said my report can be easily proven look up your seller of travel date, look up your domain on who is, and look up Erin's stepmothers obituary. Those series of events SHOW what kind of person you are. Then contact Disney and ask to speak to Jennifer about all this ask them if they allowed Jill Hiers to transfer reservations because nobody could get a hold of Erin who had been through H E double hockey sticks that week. No amount of rebuttals you file will ever explain what you did, did you even wait until her stepmother was buried? You said you had your business LONG before, well, that's proven not to be true unless you were talking about time in a matter of hours. Any potential customer just has to put these pieces together and make a few phone calls to find out the truth. I have nothing to prove, you've already done that for me.
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#14 REBUTTAL Owner of company

Please provide your proof

AUTHOR: Custom Travel Professionals, LLC - (United States of America)

I have never been contacted by anyone, ever, saying that their reservation had been transferred to my company and should not have been. You claim that you contacted. You also claim that your agent used to work for Never Grow Up Travel and her bookings transferred to Custom Travel Professionals without her knowledge or consent. Please provide the name of your agent, as well as proof that your booking was transferred to Custom Travel Professionals. It simply never occurred.
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#15 Author of original report

Jill Hiers is a Hoax!

AUTHOR: Laurie P. - (United States of America)

Jill,

Please you are not fooling anyone. You and Crystal Buriss have had multiple accounts on the internet bashing people and you have even responded to me about my booking via topix and Facebook using an alias and giving me your contact information. I was surprised you were even that dumb. I responded to you asking why make up the alias? I know you had my reservation, you know you had it too, I had already cancelled and re-booked at that point and I am glad I did. You are a deceitful business owner and you are running a scam! Anyone interested in working here be warned anyone interested in booking a vacation with them be warned!

But now I am even more baffled. Erin went into the hospital on July 10th according to her daughters status update. Erin's stepmom Kathryn Hastings died on July 11th. You filed for this seller of travel then on July 11th you also set your website up that day as well. As for knowing the booking numbers etc you did know them because for the longest time you were a "partner" in the business and though you denied that your Linked in cache says you classified yourself as such also there are still posts on several forums you are a member of that you classify Erin as your partner in old posts. So you did have access to booking information. You also mentored agents and you knew their booking numbers because you earned a portion of commissions or so I was told by my agent. Not only that myself and my agent and my agency owner contacted Jennifer Crawford at Disney and was told that YOU and Crystal Buriss transferred reservations to your company because nobody could get a hold of Erin (maybe because she was in the hospital and you knew she wouldn't be available). Agencies and Disney don't talk every day, in fact most everything is done online, they wouldn't have known anything about Erin and it would be easy to spin to them that everyone was trying to contact her. They stopped transferring reservations  after my agent and her new agency contacted Disney and other agents who had the same issues came out of the woodwork.

I am appalled that you believe your lies so much that you can't even see clear as day that people are on to you. Those things can be proven with a simple search. Again stay away from this agency at all costs. I was so upset about this and losing money on my reservation that I started putting pieces of this puzzle together. If you did lose money, keep complain to Disney and try as much as you can to collect information on the agency in question. Disney will eventually give you your money back if you keep at it, bless you all who have gone through the same things as I have.
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#16 Author of original report

Jill Hiers is a LIAR!

AUTHOR: Laurie P. - (United States of America)

Jill,

Please you are not fooling anyone. You and Crystal Buriss have had multiple accounts on the internet bashing people and you have even responded to me about my booking via topix and Facebook using an alias and giving me your contact information. I was surprised you were even that dumb. I responded to you asking why make up the alias? I know you had my reservation, you know you had it too, I had already cancelled and re-booked at that point and I am glad I did. You are a deceitful business owner and you are running a scam! Anyone interested in working here be warned anyone interested in booking a vacation with them be warned!

But now I am even more baffled. Erin went into the hospital on July 10th according to her daughters status update. Erin's stepmom Kathryn Hastings died on July 11th. You filed for this seller of travel then on July 11th you also set your website up that day as well. As for knowing the booking numbers etc you did know them because for the longest time you were a "partner" in the business and though you denied that your Linked in cache says you classified yourself as such also there are still posts on several forums you are a member of that you classify Erin as your partner in old posts. So you did have access to booking information. You also mentored agents and you knew their booking numbers because you earned a portion of commissions or so I was told by my agent. Not only that myself and my agent and my agency owner contacted Jennifer Crawford at Disney and was told that YOU and Crystal Buriss transferred reservations to your company because nobody could get a hold of Erin (maybe because she was in the hospital and you knew she wouldn't be available). Agencies and Disney don't talk every day, in fact most everything is done online, they wouldn't have known anything about Erin and it would be easy to spin to them that everyone was trying to contact her. They stopped transferring reservations  after my agent and her new agency contacted Disney and other agents who had the same issues came out of the woodwork.

I am appalled that you believe your lies so much that you can't even see clear as day that people are on to you. Those things can be proven with a simple search. Again stay away from this agency at all costs. I was so upset about this and losing money on my reservation that I started putting pieces of this puzzle together. If you did lose money, keep complain to Disney and try as much as you can to collect information on the agency in question. Disney will eventually give you your money back if you keep at it and bless your hearts.

LP
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#17 REBUTTAL Owner of company

This is a hoax

AUTHOR: Custom Travel Professionals, LLC - (United States of America)

My name is Jill Hiers, the owner of Custom Travel Professionals. I have never been contacted by anyone with this circumstance, and I request Laurie provide proof that her Disney Cruise Line booking was transferred to my company. For the record, suppliers do not transfer bookings without specific information regarding the client's confirmation number, sailing date, release from the current agency, etc. I would not have that information for any booking not belonging to myself or any of my agents, therefore, no clients were stolen from anyone. My company was started prior to Erin's stepmother's passing (her mother is still living).

Again, I request that you provide proof of you alleged misgivings with me, my agents, and my company.
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