• Report: #840148

Complaint Review: Custom door direct Don Long

  • Submitted: Thu, February 16, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: ud — Nassaau Bahamas
Custom door direct Don Long
1100 N. 50th Street Building 2 Unit C Internet United States of America

Custom door direct Don Long Has not sent hardware Internet

*Consumer Comment: Don NG. is and custom doors direct

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First and foremost i'm an international customer from the Caribbean. Dealing with Don Long and Custom Doors Direct has been a nightmare.  I purchased an 8ft door and the hardware.  When i had an opportunity to open the crate the door was there but the hardware was no where to be found.  After speaking with Don Long (who happens to be the only person you can speak to) he told me that he'll do a follow up to see where they screwed up.  After a few more emails he then respond and said Emtek (the lock company) sent the hardware to wrong customer and they are contacting the customer to return.  First thing first the locks were to be shipped to him (Don) and placed in the crate along with the door.  Presently Don is not answering my emails or is he returning calls.  Secondly that's to much information.  Thirdly i don't want a lock that has been from hand to hand.  Therefore, i requested that Emtek ship a brand new lock and they sort out the mess.  Customer Service 101.  After that i have yet to hear from anyone

Until i find immediate resolve  to this issue i highly recommend not using this company.  Especially the international customers.  It is kinder strange when a company doesn't have someone you can talk to  during operating hours (has caller id so he screens calls). 

This report was posted on Ripoff Report on 02/16/2012 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-door-direct-Don-Long/internet/Custom-door-direct-Don-Long-Has-not-sent-hardware-Internet-840148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Don NG. is and custom doors direct

AUTHOR: Vince - (United States of America)

This report is totally accurate.  I have had the same bad experience with Custom Door Direct.  Ignoring calls and emails.  They took my money and never delivered.  BBB has 17 complaints against them.  Don't due business with them ever!
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