- Report: #811869
Report - Rebuttal - Arbitrate
Complaint Review: CustomBuilt Personal Training
CustomBuilt Personal Training303 Peachtree St, Ste 4150, Atlanta, Ga 30308 Atlanta, Georgia United States of America
CustomBuilt Personal Training Repeated Failure to Cancel Contract After Multiple Attempts Atlanta, Georgia
Sent a certified (return receipt requested, thankfully) letter to their corporate headquarters per their instructions for cancellation. Somehow they have no record of it. Convenient for them.
The return receipt was signed but not dated. Also convenient for them. But luckily the USPS web site has tracking that shows the exact date and time it was signed for.
After being on hold for over 42 minutes with customer service the last time, I left a message. Three days later they returned my call and told me they had no record o any of my attempts to cancel the contract but if I could give them the receipt number they would look into it.
Luckily, Amex is backing up my dispute of the charges as CustomBuilt has yet to furnish any proof off validity of their charges.
This has been going on for well over two months. Judging by their high pressure sales techniques and many derogitory comments across the web, this is less than an ethical enterprise.
This report was posted on Ripoff Report on 12/20/2011 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/CustomBuilt-Personal-Training/Atlanta-Georgia-30308/CustomBuilt-Personal-Training-Repeated-Failure-to-Cancel-Contract-After-Multiple-Attempts-811869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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