- Report: #522457
Report - Rebuttal - Arbitrate
Complaint Review: CyberDefender
CyberDefenderLA, California United States of America
CyberDefender - ScamArtists who clean YR Clock Los Angeles, California
*Author of original report: Rightwing henchmen respond for Staples
*UPDATE Employee: From your own description, CyberDefender technicians fixed your inoperable computer. How were you scammed?
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I purchased PC tools antivirus program and somehow soon after installing this my computer stopped working. I soon noticed there was this program "CyberDefender" showing up claiming to assist repair the problem. I thought it was part of the PC Tools service. As I was unable to use my computer I contacted them by phone. I spoke to this smooth talking person in New Delhi, INDIA, called Rohit. He then asked me to allow him remote access to my computer by which he could detect the fault. Soon he claimed I was hit by a virus and all the Windows startup files were corrupt. He said as the scan service did not include debugging this problem I would need a Microsoft trained technician and that for $249 I could buy the program and he would connect me to a technician in DELL or Microsoft. I foolishly agreed and I was connected to this technician and soon I had this other smooth talking Indian, called Upinder Singh who then proceeded to cleanup all the registry that the previous guy showed me and soon my computer was working.
I soon realized I was scammed, but with little choice, as I was working on a project with a dead line, I had to get my computer working. Unfortunately I lost the entire project as I was unable to save it. I had to spend several hours reworking the project.
Please do not download this program or contact these people as I believe once they have control of your computer there is little ordinary people like you and I can do. Also please report them to the Attorney General of California who can start investigating them. Also go to Ripoff Report and file a report.
This report was posted on Ripoff Report on 11/11/2009 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/CyberDefender/LA-California-/CyberDefender-ScamArtists-who-clean-YR-Clock-Los-Angeles-California-522457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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