- Report: #1084096
Report - Rebuttal - Arbitrate
Complaint Review: CyberSource
CyberSourceP.O. Box 8999, San Francisco, CA 94128-8999 San Francisco, California USA
CyberSource Authorize.net Withholding monies, lack of transparency, terrible service, avoiding contact San Francisco California
*Consumer Comment: Avoid at All Costs
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So I signed up with Authorize.Net to accept credit cards online. I jumped through all the hoops to get it all going, I was being charged every month for the first three months even though I wasn't even in "test mode." At last after I had everything setup and I needed to run a couple credit card transactions. I had authorization forms from my customers and ran their cards through the Virtual Terminal on Authorize.Net. So after I charged my customers I waited for it to clear processing. It showed that it had cleared and charged. So I checked my bank account, nothing changed. I didn't recieve any money. So I figured maybe it takes longer, I waited a couple weeks, but nothing changed. I was confused, this didn't make sense, how can I charge my customer and not recieve money into my account that it was suppose to go into.
So this is when I called Authorize.Net and recieved the most saddening part, they told me they can't do anything because it's CyberSource that deals with the money, yet Authorize.Net is owned by Cybersource and says on their website is part of it.
So I finally get hold of someone at CyberSource and they send me an email on July 29, 2013. They tell me that my website and more business information needs to be provided BEFORE they will release my monies. I tell them I didn't use the website for the credit card transactions, but no real response. I finally talk to someone to update my website and I send all information to the Underwriter (firstname.lastname@example.org). That was August 20th. Since then no response, I called a week after that email to follow up and no response. I then emailed them again on the 26th with still no response.
They are still have over four thousand dollars of my hard earned cash in their accounts and it looks like they plan never to release it. Is there anyone else out there who has success with this company?
This report was posted on Ripoff Report on 09/12/2013 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/CyberSource/San-Francisco-California-94128/CyberSource-Authorizenet-Withholding-monies-lack-of-transparency-terrible-service-avo-1084096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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