• Report: #474413

Complaint Review: Cyberlink And Digital River

  • Submitted: Tue, July 28, 2009
  • Updated: Tue, July 28, 2009

  • Reported By:Brantford Ontario
Cyberlink And Digital River
www.cyberlink.com Nationwide U.S.A.

Cyberlink And Digital River Ripped off Nationwide

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Here is what I purchased. My HP laptop came preinstalled with Cyberlink software and I went to do the update. I paid for the following purchases below, TAKE note - Extended download service and BACKUP CD. I have not been successful in downloading, CD arrived with errors ON trying to install it. Cyberlink and Digital River are saying that they stand firm on not reimbursing me after 30 days, even though I had to request the CD that took time to get here, as I Wasn't successful in downloading the files with their link.

DVD Suite Gold upgrade
Extended Download Service
BackUp CD

Thank you for ordering from CyberLink Corp. US on June 13, 2009. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Cyberlink Corp on your credit card billing statement.

2009-06-23 20:50:10.077 ME TO THEM
I have 2 issues. The first is following the link I was sent to download/check status, etc. I follow the links and it says I DIDN'T make a purchase. Second I have not received the CD that I purchased and I cannot check the status of it as it says I didn't purchase it. I did and I would like some idea of what is going on?

Thank you! See purchase e-mail below.

email came from Date: Sat, 13 Jun 2009 13:54:48 -0500
From: cyberlink.us.cs@digitalriver.com
To: xxxxx@hotmail.com
Subject: CyberLink Corp. US Order confirmation for order #8595962xxx

Dear xxxx,

Thank you for ordering from CyberLink Corp. US on June 13, 2009. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Cyberlink Corp on your credit card billing statement.

Your Order and Billing Information
Order Number:8595962xxx | Order Date: June 13, 2009 1:54:18 PM CDT
vCSaba Reply 2009-06-24 04:16:21.047

Dear xxxxx,

Thank you for contacting CyberLink Technical Support.

Regarding your issue, we suggest you to install the complete suite on your computer and do not install the individual softwares one by one.

Reset your display settings, screen area to 1024 x 768 or 1280 x 1024, color depth to 16 bit and monitor refresh rate to 60 HZ.

(1) Start Windows in Selective Startup mode.

a. Click on Start.
b. Click on Run.
c. Type msconfig and click on OK.
d. A System Configuration Utility window will come up.
e. On General tab, select Selective Startup.
f. Uncheck "Load Startup Items".
g. Click on Apply.
h. Click on OK.
i. Click on Close.
j. It will ask you to restart your computer. Click on "Restart".

(2) We request you to please follow the link given below to install the CDS 6 bundle version for Desktop.


NOTE: Select, copy and then paste the above mentioned link in the Address bar of the Internet Explorer properly with No Space before or after.

Account Name: 156
New Password: 3QIXQKT0

Now, please follow the link given below to download the Cyberlink DVD suite HP(Gold) :

NOTE: Please DO NOT click on the link. Copy the link in the address bar of a new Internet Explorer window and then click on 'Go'


If asked any,

Account Name: 156
New Password: 3QIXQKT0

Please click the "Save" option to save the file on your desktop.

When the download is over, please unzip the downloaded file and after the file is unzipped, please double click the "Setup" file to start the installation.

Kindly copy this ftp link and paste it on the browser to save the setup installation file on your Computer first and then install it.

After installing the software, kindly defragment your harddrive. DVD video files are very large and can quickly fill your harddrive to capacity. A fragmented harddrive can cause problems during DVD burning. Make sure to defragment your drive(s) regularly.

Please revert back to us using the following link for quick response :

>> http://www.CyberLink.com/english/cs/support/form/index.xxx > http://www.CyberLink.com/english/cs/support/form/index.xxx > http://www.CyberLink.com/english/cs/support/form/index.xxx> http://www.CyberLink.com/english/cs/support/form/index.xxx > http://www.CyberLink.com/english/cs/support/form/index.xxxxx <<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Thanks and Regards

CyberLink Technical Support
From: Cyberlink CS US (cyberlink.us.cs@digitalriver.com)
Sent: July 28, 2009 5:34:23 AM
To: xxxxx xxxxxxx (xxxxxxxx@hotmail.com)

Dear xxxxx xxxxxx, Thank you for contacting the CyberLink online store. We have received your request for a refund on order number 8595962313. Please accept our apologies; the CyberLink online store provides a period of 30 days for evaluation of most products. After 30 days the refund period ends and is strictly enforced. This is outlined in our refund policy located at: http://store.cyberlink.com/store/clinkus/DisplayReturnAndCancellationsPage

Sincerely,Mia K.CyberLink online storeCustomer Servicecyberlink.us.cs@digitalriver.com Email ID: 11326203Original Message Follows:------------------------A shopper has emailed customer service with a request. The following reasons were selected for the contact, and the specified email address was given for contact.
From: xxxxx xxxxxx(xxxxxx@hotmail.com)
Sent: July 28, 2009 11:42:10 PM
To: cyberlink.us.cs@digitalriver.com

So are you saying that I am stuck with a product that is not working and hasn't worked? If so, I'll contact my lawyer and my Credit Card bank, to take actions as they see fit then. I will copy all the requested information by my lawyer and bank of the period of trying to get this product to work both from ONLINE and from the DVD that was sent to me. I took that DVD to my lawyer's office and they also tried to run the installs, they also saw where I logged into my account and I showed them the messages, showed them the tech support where I was told follow this link, put in the user name and password (WHICH THEY SENT TO ME) too which they witnessed that there is NO WAY any of that worked. So, I paid for the program, paid for the download, paid for the DVD to be sent and NONE of it works.

This is just totally unacceptable and I will take action then. I'm not about to throw $114.00 down the drain for something that DOES NOT WORK. You can send me all the reinforcement rules you like..it is NOT applicable in my case as I HAVE NOT BEEN SUCCESSFUL WITH ANYTHING I PURCHASED FROM CYBERLINK and this is CONSUMER RIPOFF and I will treat it as such.

I find it very unnerving that not once has anyone offered me a resend of a working DVD TOO WHICH I PAID FOR also, where they COULD load up all the files and test it on their end to make sure it WORKS before sending it to me. They would need to send the HP version and the UPGRADE TO DVD ULTIMATE GOLD THAT I PURCHASED.

So, I've asked for a refund and I expect it PERIOD! if not I will go forward. Look, I wanted the product or I wouldn't have PAID FOR IT, but I refuse to pay for a product that has not WORKED! Download did NOT work, links you sent to download from did NOT work...so I paid money out for 3 methods and not one of the three work.

Please respond ASAP... with your response to what I've written here!

Kathy Wilson

Dave & Linda - please see their latest response to me and call me tomorrow with what step we are taking. Thanks~~~ I put in a complaint with ripoffreport.com online and to other links you sent, thanks for the suggestions.

bcc: xxxx xxxxx, Barrister
bcc: XXXXX, XXXXXXXXXXXX bank - Visa


Cyberlink is rated on many review boards as a good piece of software, I to liked it as it came preinstalled on my HP laptop, hence, the reason to update. I read on many sites that others have had the same problem with the CD being faulty and the installations being a pain in the butt.

Customer service from both Cyberlink and Digital River is pitiful at best and it has totally turned me off from purchasing from Cyberlink ever again and if someone were to ask my opinion, I would say, good software IF it is preinstalled but don't EVER upgrade, don't ever pay for an additional extended download, and NEVER pay for a CD to be sent...all of it is crap and does not work.

Tech support was a joke and they chewed their cabbage repeatedly and each time I told them that their links/user name/password to the links for my downloads were not working for me. They did nothing further to help except pete and repeat replies.

Digital River I will file a complaint against them also and if they are listed as the transaction people anywhere on the internet I WILL NOT use them at all.

Beware folks!!!!! go to another software manufacturer if possible. Use the version that came preinstalled on your laptop or desktop and when you feel its ready to update it..I say look for other software, a reliable source that will stand behind what they sell.

Long post..but just wanted to show how long I worked at this and now they are refusing me a refund for something that has NOT worked. BS!!!!

Brantford, Ontario

This report was posted on Ripoff Report on 07/28/2009 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cyberlink-And-Digital-River/nationwide/Cyberlink-And-Digital-River-Ripped-off-Nationwide-474413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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