- Report: #728914
Report - Rebuttal - Arbitrate
Complaint Review: Cyberpowerpc
Cyberpowerpc5175 Commerce Drive Internet United States of America
Cyberpowerpc Buyer AVOID - reused/broken computer hardware and TERRIBLE customer service - literally threatening customers , Internet
*UPDATE Employee: Consumer refuse to comply with Warranty service.
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I bought a computer from Cyberpowerpc 12/2010. 5 months and 3 returns later I still do not have a working computer.
I first tried to order via phone and was told to go online. I did and was contacted by a sales rep - where he yelled at me - for his mistakes. The computer came - and did not work. The main fan was bent, the power unit buzzed so loudly when any games played that I could hear it over music and the motherboard did not work - when all ram slots were filled, music and movies skipped and froze and windows crashed constantly.
Tech support said that service and parts are covered by the warranty, not shipping - which is ridiculous for an internet based company that must ship everything. They also said that even though only certain parts were defective, and I was willing to swap them out myself, I must send the entire machine. I said I could handle it but was repeatedly ordered to send the whole computer - at MY expense. I paid $60 to mail the computer back.
During the next 2 weeks, the defective power supply and motherboard were replaced and the computer was shipped back - but not packaged well. With almost no damage to the shipping box, I opened the case to see both the video card and motherboard were visibly cracked and the case was dented. 4 calls and 3 messages later (no one EVER got back to me) I was able to reach someone - who took a message. Days later I was able to reach someone else; after I again said I could make the changes myself, fearing more damage, I was again ignored and repeatedly ordered to send the entire machine back.
3 weeks after I sent the computer back the 2nd time I again had to call MANY times to reach anyone, was put on hold for another 2+ hours combined (45 mins on one call) and was just told to send an email to the disputes dept; over 2 weeks later and no response.
In the meantime, the computer arrived in the same previously damaged case (not replaced) which is now EXTREMELY scratched and dented - as there was again minimal packing foam around the computer - it is now dented in about 1.5 inches on the side where the motherboard is anchored! AND THE COMPUTER STILL DOES NOT WORK AT ALL. Turning it on results in very loud noise and no picture / or windows come up.
Same ridiculous treatment - dozens of calls just to leave messages on voicemail or with someone or send emails - none of which are ever responded to. The highest level of staff they ever allow customers to speak with are techs - who only say to mail the computer back.
The most recent tech I had to deal with was literally speaking over me very nastily (common practice on their part - if you can even reach them) and saying it is my ONLY option - even though it has not worked twice now - and he actually hung up when I said this and that I wanted to have a new build put together and sent while I sent this one back. I even took almost 20 pictures of the damage and bad packing and sent them to the tech - who REFUSED to look at them or listen to my concerns about mailing the computer yet again. He actually said "I dont need to look at them, im talking to you. I have no proof that you didnt do the damage yourself." ARE YOU KIDDING ME?
Then he actually threatened me - YES THREATENED ME - on 2 separeate occassions saying that they 'do not care' what I want and that if I 'chose to go to court over this [I] will lose.' And all requests to speak with supervisors are treated with disdain and contempt.
This is by far the worst company I have EVER had to deal with. The quality of the parts and system build are subpar and Customer 'service' is nonexistent - it is more like customer hatred and antagonizing. I am now forced to send the computer back AGAIN or simply throw it out. DO NOT USE CYBERPOWERPC.
This report was posted on Ripoff Report on 05/13/2011 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cyberpowerpc/internet/Cyberpowerpc-Buyer-AVOID-reusedbroken-computer-hardware-and-TERRIBLE-customer-service-728914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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