- Report: #20506
Report - Rebuttal - Arbitrate
Complaint Review: Cybersonic Toothb
Cybersonic Toothb27132B Paseo Espada Bldg 1200 Ste. 1225 San Juan Capistrano, California U.S.A.
Cybersonic Toothbrush System The sonic plaque disintegrator All I wanted was what was promised San Juan Capistrano California
Since I was paying $100.00 for a toothbrush, I expected to get what I was paying for. Upon puchasing the "entire" system via their website, I was promised to have a lifetime supply of replacement brushes every 3 months for just $4.95 for S/H.
I have been trying to contact them since Jan.2002 to find out what has happened to my replacement brushes.
Finally in May 2002, I found their customer service 800# and called to inquire about my missing brushes.
After 10 minutes of "reseaching" my account, I was told that I was not in their database, therefore I could not have the Cybersonic system, "that I must have purchased some other system".
After an angry discussion with their "customer service rep" I said that even if I wasn't in their database, I did indeed own their system and needed replacement brushes. I was then told that a new order would be placed in my name and that I would be sent the brushes.
The customer service rep asked for my information and then asked for a credit card number to charge $25.90 plus $4.95 S/H to my credit card. That was $30.85 for replacemente brushes that were originally supposed to be mailed automatically for just $4.95.
I immediatly hung up the phone. What a RIP OFF!!!!!!!!!!
If you purchase this system, (which I have found to work) ask them for their warranty and replacement brushes guarentee in writing or you will be out of luck!!
This report was posted on Ripoff Report on 05/09/2002 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cybersonic-Toothb/San-Juan-Capistrano-California-92675/Cybersonic-Toothbrush-System-The-sonic-plaque-disintegrator-All-I-wanted-was-what-was-prom-20506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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