• Report: #309223

Complaint Review: Cydcor, Verizon FIOS, AT&T, Innovative Merchant Solutions, Quill, Rogers Telecom

  • Submitted: Fri, February 15, 2008
  • Updated: Sat, February 23, 2008

  • Reported By:Milwaukee Wisconsin
Cydcor, Verizon FIOS, AT&T, Innovative Merchant Solutions, Quill, Rogers Telecom
Westlake Village, California Westlake Village, California U.S.A.

Cydcor, Verizon FIOS, AT&T, Innovative Merchant Solutions, Quill, Rogers Telecom Con-Artists all consumers beware of reps visiting you from these companies. Westlake Village California

*Author of original report: I apologize, my report was not focused at the companies, rather the outsourced sales company

*UPDATE Employee: "Con-Artists"? Not Innovative Merchant Solutions...

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There are many reports about the unethical practices at which Cydcor companies treat there employees but I also wanted to warn the consumers out there.

If you are a business owner, you may be visited by representatives from AT&T, Verizon, Quill, or Innovative Merchant Solutions. If you are in Canada you may also be visited by representatives from local power companies as well as Rogers Cable and Telecom. I wish you would all beware of these reps. They are sales reps that work on a full commission basis and the company they work for does not care how they make the money, they are told to just make it. These reps are taught shady sales practices in order to manipulate customers into purchasing their products. The clients give these reps lists of disclosures they must read to customers at the end of a sale, however these reps are taught to just disregard those disclosures due to the fact that full disclosure will potentially halt their sale. If you are visited by AT&T, Verizon or Innovative Merchant Solutions, the latter of which will probably say they are from Visa/Mastercard, my advice is to remove them from your business as soon as possible. If you are interested in the products, call the company and they will full disclose all information that your sales representative more than likely avoided.

If you are a consumer at a private residence you will potentially be visited by reps promoting AT&T, AT&T Uverse, and Verizon FIOS. These reps have the same training as the business reps. They are taught to use shady sales practices and will more than likely say they are there doing routine customer service. This is a false statement and the clients actually instruct them to not use this language, however during independent sales training this is what they are taught. More than likely these reps will assure you that your bill will be lowered whereas in approximately 80% of cases, this turns out to be false. I also recommend that you remove these reps from your premises and call the said companies on your own if you are interested in their products.

For AT&T Uverse and Verizon FIOS, these reps will actually have a list of names and information. It is an attempt to make their tactics seem more legit. However you must be warned that they will be tying you into a contract for the said services, when most reps are taught to avoid releasing this sort of information. Beware of doing business with these reps, you are much better off contacting the company yourself and receiving all the correct information.

If you receive information from these reps without signing any sort of forms, reference their offering promotions with the ones you will receive from the company themself. More than likely the deal offered online or via phone with the company themself will be much better than when you deal with these reps.

Most people like to warn potential employees, I think it also must be important to warn potential consumers who may purchase these products, and also be scammed.

Milwaukee, Wisconsin

This report was posted on Ripoff Report on 02/15/2008 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cydcor-Verizon-FIOS-ATT-Innovative-Merchant-Solutions-Quill-Rogers-Telecom/Westlake-Village-California/Cydcor-Verizon-FIOS-ATT-Innovative-Merchant-Solutions-Quill-Rogers-Telecom-Con-Artis-309223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I apologize, my report was not focused at the companies, rather the outsourced sales company

AUTHOR: A - (U.S.A.)

I do apologize if you took that as an attack on Innovative Merchant Solutions. I will take your word and assume they work with the utmost honesty and integrity. However, I must question their morals being that they work closely with Cydcor. They must be well aware of the corruption that goes on within Cydcor offices. The horror stories speak for themselves. I worked within Cydcor for many years and have been around representatives from all of their campaigns. In each and every office, there is a sneaky, partially illegal sales technique that they use. Most campaigns use verification calls but you are taught how to get by that by building a relationship and then telling them to just say yes.

I would not like to have to question these big respectable companies however after seeing how these companies work, their morals have come in question that they continue to do business with Cydcor. There are other outsourced sales companies that IMS could use, however they decide to stick with the company that has destroyed lives, and consists of heartless irresponsible sales reps. I would talk to your company about their relationship with Cydcor and make sure they understand the negativity that gets thrown towards their way will continue due their close relationship with such and immoral company.
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#2 UPDATE Employee

"Con-Artists"? Not Innovative Merchant Solutions...

AUTHOR: Leanne - (U.S.A.)

Well, I cannot say that I know much about the other companies mentioned, however I know for a fact that this is not an organization of con-artists. Alex, I'm not sure where you got this information from. IMS has been in business for 9 years and I have been with the company since its inception. Additionally I have been in the bankcard industry for 20 years. I would personally not align myself with such an organization and in my years in the business I have certainly seen some. There are independent representatives in the field who may take liberties in their presentation to the customer. We work diligently to factor those people out as we want to preserve our reputation and do not want to encourage such people to benefit from their tactics.

In addition, in many cases we perform what is called a third party confirmation call. This call is meant to confirm that what the sales representative has told the customer is accurate. In those cases, we rely on the merchant to speak up when there is a problem or a question, otherwise it's impossible to know. Many times we find that the customers bring up concerns after the fact, stating something was "misrepresented". However these are the very same pieces of information that we confirmed with the merchant in the confirmation call.

In addition, the fees are noted on the face of the application for the customer to view. On this application the merchant is specifically asked to confirm that he has read and understands the terms of the contract and it states that the contract cannot be verbally altered. But still and all, the merchants sign and say they did not read the contract nor understand it. This is not due to any lack of our effort to put forth the information needed, and most certainly not an effort to "con" someone into a contract.

If that were the case, would it not be more beneficial to hid this information? There are laws regarding contract disclosure and IMS has in all cases complied or has been providing the information before its peers or legislation. So next time you want to lump Innovative Merchant Solutions into the same category as others you consider a "scam", think of what I have said here.
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