- Report: #470598
Report - Rebuttal - Arbitrate
Complaint Review: Cymax Stores Cymax Solutions
Cymax Stores Cymax Solutions1800-1188 West Georgia St Vancouver, British Columbia U.S.A.
Cymax Stores Aka Cymax Solutions Cymax Store's errors are the customers fault. Vancouver British Columbia
After consulting Cymax's online color swatch page, we ordered a color called "Nutmeg".
When the product arrived, it was not the same color as the "Nutmeg" that was listed on their website.
We checked out a couple of other Berg retailers and noticed that the Cymax website had the "Chestnut" and "Nutmeg" colors swapped.
After alerting Cymax to this fact, and asking to have the correct color furniture sent out, they told us that we ordered "Nutmeg" and "Nutmeg" is what we will receive, and we would have to pay an additional $50 fee to have the wrong colored piece redelivered.
They also updated their website to correct the color swatch issue. We have screen captures of both pre- and post- their update, and sent it to them, but they still do not accept that it was their fault, still claiming that we ordered "Nutmeg" - which we did, but under the guise that the color represented was actually "Chestnut".
Horrible customer service and also a lack of ethics. Appalling.
This report was posted on Ripoff Report on 07/16/2009 09:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cymax-Stores-Cymax-Solutions/Vancouver-British-Columbia/Cymax-Stores-Aka-Cymax-Solutions-Cymax-Stores-errors-are-the-customers-fault-Vancouver-B-470598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.