- Report: #395989
Report - Rebuttal - Arbitrate
Complaint Review: Cymax Stores Inc.
Cymax Stores Inc.Website: Http://www.cymaxstores.com Vancouver, British Columbia Canada
Cymax Stores Inc. i ordered a cd stoage rack, sent to wrong address, tell me to deal with shipping company Vancouver British Columbia
*UPDATE Employee: Cymax Response
he said i put the wrong address down, which i did not. i went to the address when they said it was sent. the lady said they did not recieve any package from ups. this there company policy on shipping address and the credit card address not matching up.
4. # In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
they did not call me and this was confirmed buy a lady called anna l.here is her response to this........Here is the exact statement from number #4:
In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
As I have explained in my last email, this is a security measure that we take to protect our customers from people placing orders in our system using stolen credit cards. This is in reference with orders where customers have entered a shipping address that does not match the billing address. In your case, because the address on the shipping address was the same as what was indicated on your billing address, it had qualified to pass through this security measure and thus proceeded to process.
in my comment box on the invoice i told them do not ship buy ups, i am paying for this but they did it anyways. now here is what she said about doing a ups trace.........The package has been delivered as shown by UPS we will not be initiating a trace for a package that was delivered. A trace is only possible for products lost or undelivered after the estimated delivery date. If you would like to file a dispute with your credit card company for product not delivered, as a customer you do have a right to do so. As far as the decision to deliver the product if it is safe to do so, that is up to the discretion of UPS, not us.
i will never by online again. bad company. think before u by online
This report was posted on Ripoff Report on 11/29/2008 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cymax-Stores-Inc/Vancouver-British-Columbia/Cymax-Stores-Inc-i-ordered-a-cd-stoage-rack-sent-to-wrong-address-tell-me-to-deal-with-395989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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