• Report: #440604

Complaint Review: Cymax Stores

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  • Submitted: Fri, April 03, 2009
  • Updated: Wed, April 08, 2009

  • Reported By:MIDLAND Texas
Cymax Stores
1800-1188 Georgia Street West Vancouver, British Columbia Canada

Cymax Stores Cymax Stores Lie, Waste Your Time, and Steal Your Money Vancouver British Columbia

*Consumer Comment: Cymax corrected the situation.

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I ordered an audio cabinet with turning shelves on November 29, 2008. The order was supposed to take 6-8 weeks. After 9 weeks with no communication I contacted Cymax for the order status. I was told the order would take another 4 weeks. After 14-1/2 weeks the order finally arrives at my home. The shelves are broken and non-funtional, so I refuse to accept the merchandise. I contact Cymax the following day and ask for a refund of my $1653.00.

I receive an email telling me that Cymax will only refund $896.88, and that I am responsible for $425.52 in shipping fees and $330.60 in restocking fees. The agent tells me that replacement shelves are in stock and that they can ship them UPS to the delivery agent. I agree. Two weeks later I am told that the shelves are still being fabricated. I demand a full refund, and I am told that all I will get is $896.88.

I view Cymax as a dishonest company who places the full burden of manufacturing or shipping problems on the customer. This has been the worst retail experience I have ever had.

Joseph
MIDLAND, Texas
U.S.A.

This report was posted on Ripoff Report on 04/03/2009 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cymax-Stores/Vancouver-British-Columbia-V6E-4A2/Cymax-Stores-Cymax-Stores-Lie-Waste-Your-Time-and-Steal-Your-Money-Vancouver-British-Col-440604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Cymax corrected the situation.

AUTHOR: Joseph - (U.S.A.)

After three weeks of back and forth emails with Cymax, they resolved the issue to my satisfaction. I am very pleasantly surprised, and I am grateful that Cymax did stand behind their customer service policies.
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