- Report: #715010
Report - Rebuttal - Arbitrate
Complaint Review: Cymax Stores
Cymax StoresInternet United States of America
Cymax Stores Internet Ripoff...VERY poor customer service!!! , Internet
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After being advised that they were experiencing high call volume, the CSA suggested I leave my name and number and a supervisor would call me back. I asked when I should expect a return call and was told within 2-3 business days. At that point, I told the CSA that I would hold and after a few minutes I was disconnected!! I called back and was put through to a supervisor named Rick L. who assured me that he would investigate and get back to me. I asked when should I expect to hear back from him- he stated either later that day or on Monday, 4/4/11.
As of today, 4/7/11, I have yet to hear back from Rick L. I have left 3 voicemails for him asking for a return phone call updating the status of my order and have not received the courtesy of a return call. This is quite simply unacceptable and extremely poor business practice! I feel as though I am being ripped off and that the company is simply running a scam based on the reviews from other Cymax customers, it doesn't seem that I am alone in this experience.
This report was posted on Ripoff Report on 04/07/2011 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cymax-Stores/internet/Cymax-Stores-Internet-RipoffVERY-poor-customer-service-Internet-715010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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