Orded a stand on 11/09/08 and i received it on 11/25/08. Furniture arrrived damaged, so i refused it and was told by delivery person to call cymax and they would send me a replacement.
On 12/02/08 i called cymax to see when would i get my replacement and was told that i needed to send them the paperwork that the delivery person gave me, before they would send out a replacement. I asked how long that would take and he couldnt tell me exactly how long it would take, so i told him that i would like a refund because the time to get a replacement would take too long. He told me that he would send me a email on my refund. It never came.
On 12/09/08 i called again to see when would i get my refund and was told again that they would send me a email on my refund. Email never came.
On 12/15/08 i called again to see when would i get my refund and finally got someone named Shana on the phone. All she could say was what was pre-written for her to say. She told me that since i received a damaged product that it would be considered a return, even though i wasnt the one who damaged the furniture. She said that i would have to pay for shipping and restocking fees for something that should be handled between them and the delivery company. The delivery company or cymax damaged the product and they're trying to shake me down for their unprofessional companies. I asked her who was her boss and that i would like the name of the president, and address for the president so that i could write a complaint and she wouldnt give it to me.
On 12/16/08 i received a email from Shana.email@example.com that my refund would only be $217.96. Also in the email she said that i would have to pay $229.40 for restocking fee, $349.82 for outgoing shipping charge, $349.82 for return shipping charge. What a bunch of thugs. These people need to be out of business. Out of a $1,147 charge for furniture, she said i would only get back $217.96. They sent out damaged furniture and now trying to shake me down for something they damaged. So who ever reads this, say away these people are crooks. Im going to the process now of reporting them and contacting local media. Stay away from Cymax Stores. Stay away from Cymax Stores