Ordered a Sauder Harbor View Corner TV Stand on 10/4/2011. Called around 10/10/2011 to inquire, where I was told BY THE OPERATOR that the estimated shipping/delivery dates were "never correct". So I waited and waited until 10/17, when I still heard NOTHING. I cancelled the order on the spot.
The next day, I got a shipping confirmation. I called that day and after waiting 10 minutes to speak to someone left my number. I was called back hours later and told them that it was cancelled and there was no way I was doing this, that I wanted my refund as the item was cancelled before shipment. The person, REESE, said that he couldn't do anything but would get me through to a supervisor... in about 24 hours! So... no resolution was made, so I called my bank and filed a claim. I won't disclose the details there because the file is still under review. [continued below]....
On the 22nd, I received ANOTHER email saying (just like in the 10/18/2011 in email) that my order has shipped. When going to the site for Cymax, it shows that the order wasn't even ready until the 20th! That's PLENTY of time to stop an order from going out... that's THREE DAYS!
So now I've been told I would hear from a supervisor within 24 hours... that was a week ago.
I'm now receiving emails from Cymax from Barry M. (WHAT KIND OF COMPANY DOESN'T GIVE THE FULL NAME OF ASSOCIATES!!!!!!!!??????) saying the following:
"Please also be advised as we were unable to cancel the unit if you refuse it, it will fall under our standard return policy that Im sure you have familiarised yourself with before purchasing online."
HOW CAN YOU REFUSE OR ACCEPT AN ORDER THAT WAS CANCELLED OVER A WEEK AGO AND THREE DAYS BEFORE IT SHIPPED!!!!????
I've tried beyond words with this company. I can't understand how crooks like this are able to still be in business!
There are several more details, but I'm just about done with this place... I know I refuse to pay money for this company's screw ups, and these are CERTAINLY THEIR SCREW UPS.