- Report: #1076249
Report - Rebuttal - Arbitrate
Complaint Review: Cymax
Cymax529 pepper Drive Apt c Vancouver, Colorado USA
Cymax Ceo Arash Fasihi Poor quality merchandise, poor customer service... Advertisement regarding service and returns are lies! Vancouver
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Cymax stores states on their message system while waiting that they have excellent customer service, easy returns and or replacements and the customer is in charge. All of which is false.
In July I received a damaged dresser. i immediately called to tell tehm it was damaged. They wanted me to unpack the two boxes I recieved to see if there was additional damage. and take a photo and send it of the damaged Piece. I sent them a photo of the damaged piece and told them that if I unpacked it, it woulod be difficult to properl;y repack and that I wanted a return. They stated they would get back to me in two to three days.
After approximately 3 weeks I recieved a replacement part with no explanation as to why my return request was not granted. I went ahead and decided to put the dresser together at that time rather than exchange it. After 8 hours of putting the dresser together it was apparent that most of the dresser was damaged. 4 out of 6 drawers were damaged. The bottom lip had a crack that ran accross the entire bottom. Huge chunks of Sauder were showing, huge dents. The drawers do not properly close and the dresser will not hold clothes. It would not even hold clothes. The drawer bottoms colapsed as soon as you put clothing inside. They wouldn't even hold a tablet of paper.
I called them just to have a recording that they were on a canadian vacation twice. I sent 6 different emails asking for service. I finally got a person on the phone who said he would help me and apologized for the poor qualit of the produce. I was then disconected and had to call back and wait 30 minutes to speak with someone else. This person told me I would receive a return label, a box to put the merchandise in and have a truck sent to pick it up.
The following day I recieved an email stating that they would only send me parts or a partial return. The unit cost me 258.00 with free shipping. They offered me 133.80 as a return which would be my cost for shipping it back. Basically they offered me no choice but to keep a poor quality dresser and to take the parts regardless of what their customer service rep told me the day before or what their advertisement states, as stated above in the 1st line.
I was on the phone for approximately two hours while a manger was reveiwing my case just to be told the same thing. I requested to talk with a manager and was told one would call me by the end of the day. Of course I received no phone call.
No one should be allowed to advertise falsely, make statements that you will be completely taken care of and then turn around and change what you had been told initially. This company does not stand by its word and no one should do business with such an inethical company as this!
kelly J m
This report was posted on Ripoff Report on 08/15/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cymax/Vancouver-Colorado-93230/Cymax-Ceo-Arash-Fasihi-Poor-quality-merchandise-poor-customer-service-Advertisement-r-1076249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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