- Report: #739203
Report - Rebuttal - Arbitrate
Complaint Review: Cynergy Data
Cynergy Data30-30 47th avenue, 9th floor, long island city, ny Internet United States of America
Cynergy Data Pipeline Data, Merchant Processing Services, Charge.com, Authorized Capital, Merchant Express : cheating, lying thieves and con-artists Internet
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On April 2011 I called to cancel my account. The account retention specialist, Anny Barnabel was rude adn beligerent. She insisted I would have to pay and 'early termination fee' because I was closing my account before my 3 year contract was over. I told her this was not the case. I have statements that prove I had been with them for 3 and a half years. Then she said it didn't matter, she was going to make sure I was charged the fee anyway! I asked to speak to a supervisor, and she hung up on me!
I called again, and spoke to a different rep who was relatively nice. He told me 'Anny' had sent an account cancellation form to my e-mail. I filled it out and faxed it back the next day.
2 months roll by and I notice there is an $85 debit out of my business checking account from "mps" (one of their many aliases). I called them, they said it was an "inactivity fee", and my account wasn't closed yet. I asked why not, they said they never received the fax I sent. They said if I faxed it today, to call tomorrow and a "customer service" representative would remove the fee.
So I sent it again, and called the next day. Guess what? They refused to refund the fee.
3 days ago I filed a complaint against them with the BBB. Cynergy, et al, have an 'F' rating. I wish I had checked that out before I signed a contract. They made so many promises they failed to keep. I could have saved a lot of money. Class Action lawsuit? I'm so game!
This report was posted on Ripoff Report on 06/10/2011 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cynergy-Data/internet/Cynergy-Data-Pipeline-Data-Merchant-Processing-Services-Chargecom-Authorized-Capital-739203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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