On January 20th, 2012 D&N presented my 2006 Trail Vision Camper Trailer to me as complete as I had brought it to them several days before for a roof repair. . D&N personnel appeared desperate for me to retrieve my 2006 Trail Vision Trail Lite Camper trailer that evening and not the following Saturday morning. The next morning I inspected the work they performed, in the light of day, and found several deficiencies. Unfortunately for me, D&N Camper Sales Service Department is closed on the weekends so the first opportunity to contact them about the issues was January 23rd, 2012.
They replaced/repaired the rubber roof, installed a supposedly "new/4 month" old awning, installed a "new" anti-sway device among other things. The rubber roof was improperly calked as several locations had been missed, a 1/8" hole was missed being calked at the right front of the trailer roof, and the "new" anti-sway bar was well rusted on the inside as well as several locations on the outside indicating that the product was, in fact, a used component retrieved from another unit which had spent a considerable amount of time outside in the weather. [continued below]....
..... The end of the anti-sway bar was painted with silver spray paint in an attempt to make the unit appear newer than it was.
The awning, which we were told was like new, has a broken component on the end of one of the arms, the lifting arms have surface rust, and the awning material appears weathered indicating that the unit is far older than four months. All model/serial identification stickers have been removed from the unit making it interestingly difficult for the maker, Dometic, to determine the age of the unit. When installing the awning their workers drilled large metal lag bolts through the inside of the trailer walls ruining the inner panels. Since the screws pierced the panels it has now necessitated the removal and replacement of the front bedroom panel as well as the rear bathroom panel. In order to remove these panels both the front bedroom cabinets as well as the tub, vanity, etc, in the rear of the unit will need to be removed. In my opinion, their work is sub-standard and their business practices are questionable.
All that I am asking for is the dollar amount refunded to me that it would take to replace the inner panels that were destroyed when their workers made the mistake and drilled through them. Redding RV, has provided an over the phone estimate of around $1,500 to restore the unit to the condition it was in before D&N workers damaged it. I do not trust the workmanship and I do not feel that D&N is truly competent to perform the repairs needed to restore my property back to the condition before they damaged it. I, at this time, am not even looking for compensation for the missed calking or for the potential trickery concerning the age of the awning or anti-sway bar. All I want is enough to have another competent repair facility restore my camper to the condition it was in before D&N damaged the unit. D&N has admitted their mistake and offered to make the repairs but I simply cannot trust this company again.