D & S Distributors' advertising was misleading in several instances. Just to mention a couple, 1) they indicated that their product was a book, when, in fact, I received a few photocopied sheets tied together with one staple. 2) They indicated that this was something revolutionary and new -- never seen before. For a sense of urgency, they said only the first 1000 orders would be filled.
Product was just a rehashed HUD Refund Tracer procedure which I had seen. When received it was about 14 typewritten pages held together with on staple in the upper left corner. That was their book.
The HUD website itself warns against attempting to earn fees in this manner, and they provide a free service for anyone who is eligible to receive refund(s). They have a Consumer Alert, warning viewers about people like you offering HUD tracer opportunities.
I did not feel that it was a usable bit of information and it was guaranteed. I returned it by regular first class mail on December 21, 2005, and I feel that it has had sufficient time that I should have received my refund ($39.95). As of March 6, 2006, no refund has been received.
Since their first DR mail, I have received another direct mail advertisement with the business name changed somewhat. This time it is D. S. Enterprise. The address is the same however, and with this ad, the name was (fictitious or real?), Dennis Shields.
Date Received Advertisement November 1, 2005
Ordered November 3, 2005 ($39.95)
Check Cleared November 10, 2005
Date complained that product hadn't arrived November 11, 2005
Second Date complained that product hadn't arrived - December 6, 2005
Product received December 12, 2005
Product mailed back First Class Mail December 21, 2005
BBB final response
BBB Serving Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California at www.labbb.org. Re: Complaint #98084999 - D.S. Enterprise
Although we have tried to obtain a response to your complaint from the company in the hope of reaching a mutually acceptable resolution, they have ignored our requests. We are, therefore, closing this complaint.
Your unanswered complaint will become part of the information we report to the public on this company for the next three (3) years. Also, should any government agency request our files on this company, your complaint will be included.
The BBB suggested that if I never received a refund take it to a Small Claims Court. I can't imagine what it would cost to go through a small claims court to recover $39.95; me in WV and they in CA.
Buckhannon, West Virginia
U.S.A. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember.